More jobs:
Requirements Lead
Job in
Ras Al Khaimah, Ras Al Khaimah, UAE/Dubai
Listed on 2026-01-17
Listing for:
R2 Alliance
Part Time
position Listed on 2026-01-17
Job specializations:
-
IT/Tech
IT Business Analyst, Data Analyst
Job Description & How to Apply Below
Requirements Lead – CRM / Portal (Salesforce)
Role SummaryThe Requirements Lead will translate redesigned business processes into build-ready CRM and portal requirements, supporting a Salesforce-based implementation within a government entity. The Req Lead will lead requirements workshops, produce BRDs, and define workflow, routing, SLA, and reporting requirements to support implementation readiness.
This is a hybrid role based in Ras Al Khaimah, with a structured on‑site presence during the initial phase and reduced on‑ requirements thereafter. The consulting firms Middle Eastern HQ is on Yas Island in Abu Dhabi.
Key Responsibilities- Translate redesigned processes into build-ready Salesforce CRM and portal requirements
- Lead requirements workshops with business and technology stakeholders
- Produce BRDs and structured functional requirements documentation
- Define case routing, SLA logic, workflow rules, and reporting needs
- Ensure traceability from TO‑BE processes through to requirements and delivery
- Partner closely with process leads to ensure continuity and alignment
Hybrid model; 2-3 days a week onsite
Required Experience and Skills- 6–10 years experience in business analysis or functional roles
- Strong CRM and portal implementation experience, with Salesforce exposure
- Proven experience producing BRDs and requirements packs
- Strong understanding of case management, workflow, and SLA logic
- Excellent stakeholder facilitation and communication skills
- Experience in government or semi‑government environments
- Familiarity with Agile delivery and requirements tools (e.g. Jira, Azure Dev Ops)
- Arabic language skills are a plus but not mandatory
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