Project Lead – Process Optimisation

Project Lead – Process Optimisation & Requirements

Job Openings Project Lead – Process Optimisation & Requirements

Role Summary
The Project Lead will take overall ownership of governance and delivery for a process optimisation and requirements programme within a government entity. The role is responsible for end-to-end delivery oversight, stakeholder steering, quality assurance, and sign-off across process redesign and CRM-related requirements work streams.

This is a hybrid role based in Ras Al Khaimah, with a structured on-site presence during the initial phase and reduced on-site requirements thereafter. The consulting firms Middle Eastern HQ is on Yas Island in Abu Dhabi.

Key Responsibilities

• Own overall governance, client steering, quality assurance, and delivery sign-offs
• Lead end-to-end delivery of process optimisation and requirements engagement
• Manage delivery planning, milestones, dependencies, scope, and risks
Lead senior stakeholder engagement across business and technology teams
• Ensure consistency and quality across process, redesign, and requirements outputs
• Act as the primary point of accountability between client and delivery team

Work Model and Location

• Location:
  
  Ras Al Khaimah (end client)
• Hybrid model; 2-3 days a week onsite

Required Experience and Skills

• 7–11 years experience in consulting or transformation delivery roles
• Strong background in process improvement and structured delivery leadership
• Proven stakeholder management and governance capability
• Experience working with cross-functional business and technology teams

Preferred

• Experience working with government or semi-government entities
• Exposure to CRM-enabled transformation programmes (Salesforce experience is a plus)
• Arabic language skills are an advantage but not mandatory