Product Manager - Guest Service

Job Description About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

Wynn Al Marjan Island is looking for a skilled Product Manager – Guest Service to join our Product Development team.

• Lead the end to end development of guest service digital products such as restaurant booking, spa booking, and kids club booking, ensuring alignment with operational, technical, and guest experience standards.
• Draft comprehensive BRDs and detailed product specifications combining insights from service operations, guest journey mapping, UX research, and development teams.
• Define, prioritize, and communicate product features and enhancements across multiple touchpoints including the website, mobile app, and on property digital channels. Partner with solution architects and technical leads to ensure requirements are feasible, scalable, and implemented in a high quality manner.
• Translate hospitality service workflows and operational rules into intuitive, user friendly booking and scheduling experiences.

• Work closely with engineering teams throughout the product lifecycle from requirements refinement and architecture discussions to sprint planning, QA, and delivery.
• Clearly articulate the what, why, and how of product decisions to ensure shared understanding between business and technical teams.
• Understand and challenge technical trade offs, system constraints, API dependencies, and integration complexities with PMS, CRM, POS, and spa or restaurant management systems.
• Champion agile, iterative delivery with strong alignment between product roadmaps and engineering capacity.

• Evaluate and shortlist third party vendors such as restaurant reservation systems, spa management platforms, and kids club software ensuring alignment with guest experience, operational workflows, and technical requirements.
• Coordinate with procurement, IT security, and integration teams during vendor onboarding, sandbox testing, and production rollout.
• Oversee and validate platform integrations with resort systems including Opera Cloud, payment gateways, CRM, loyalty, and data platforms.
• Foster strong vendor relationships to optimize performance, innovation, and continuous improvement.

• Act as the key liaison among internal teams including Food and Beverage, Spa and Wellness, Kids Club operations, Front Office, marketing, design, IT, and development.
• Facilitate cross functional workshops to gather requirements, validate operational workflows, and ensure alignment between guest expectations and operational feasibility.
• Present product updates, launch plans, and technical dependencies clearly to leadership.
• Establish continuous feedback loops with operational teams and engineering to refine direction and drive product improvements.

• Champion the guest perspective in all product decisions ensuring every interaction is frictionless, elegant, and in line with Wynn’s luxury service standards.
• Analyze guest behavior, operational feedback, and booking performance data to inform continuous enhancements.
• Ensure booking experiences are intuitive, reliable, and seamlessly connected across all digital and on property channels.

• Stay informed on emerging trends and innovations in the hospitality guest facing product industry
• Conduct competitive benchmarking and market analysis to identify gaps and opportunities
• Use insights to guide product direction and maintain competitive edge
• Monitor the regulatory landscape and stay current with hospitality guest facing updates and guidelines

• Work closely with UI/UX…