Team Leader - Front Desk

Job in Ras Al Khaimah, Ras Al Khaimah, UAE/Dubai

Listing for: The Cove Rotana Resort - Franchised

Full Time position
Listed on 2026-02-04

Job specializations:

Hospitality / Hotel / Catering
Event Manager / Planner, Hospitality & Tourism

Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR

Overview

Summary:

We are looking for a proactive and experienced Team Leader to oversee our Front Desk operations. The Team Leader will be responsible for leading a team of Front Desk Agents, ensuring smooth operations, and providing excellent customer service to all guests.

Responsibilities

Supervise and train Front Desk Agents on daily tasks and responsibilities.

Handle guest inquiries, requests, and complaints in a professional and efficient manner.

Monitor and maintain Front Desk procedures and protocols to ensure smooth operations.

Coordinate with other departments to ensure seamless guest experiences.

Assist in scheduling and performance evaluations of Front Desk Agents.

Handle cash transactions and maintain proper records of financial transactions.

Qualifications

Proven experience in a similar role in the hospitality industry.

Excellent communication and interpersonal skills.

Strong leadership and organizational abilities.

Proficiency in MS Office and hotel management software.

Ability to work under pressure and handle challenging situations.

Diploma or degree in Hospitality Management or relevant field.

Skills

Leadership skills
Excellent communication skills
Problem-solving abilities
Customer service orientation
Strong organizational skills
Ability to handle difficult situations calmly
Knowledge of hotel operations
Ability to work well under pressure
Team management skills
Multi-tasking abilities

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