Housekeeping Attendant

Job Description

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between team members, so work can be done efficiently and timely, ensuring an exceptional experience for guests.

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Provide excellent guest service
• Actively work on availability and release of rooms for Guest Service along with Floor Housekeeping Supervision
• Manage controls of the Housekeeping department, such as frequency of employees, release of master keys, book incident, input and output uniform and linen, among others
• Responsible for checking daily the guest information in CRM and ensuring that the preferences and requests are met on time
• Request flowers for special occasions (marriage, death, maternity, etc.) and provide embroidery for special linen (wedding and pampering)
• Control makes monthly Lost and Found and donations
• Check the uniforms and send for cleaning and/or repair
• Coordinate and control all traffic of documents and people within the department. Releases linen of Laundry daily
• Makes daily guest clothing release of guests that use the laundry service
• Makes monthly closing of Laundry expenses and provision of same
• Replaces a Laundry Attendant in case of holidays, days off or absences

Skills and qualities desired for a Housekeeping Attendant at Hilton:

• Planning and organizing
• Good oral and written communication
• Previous experience in laundry
• Good interpersonal skills
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

It is advantageous if you demonstrate the following capabilities:

• Ability to work in a team
• Excellent attention to detail
• Positive attitude

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels.

Double Tree by Hilton Resort & Spa Marjan Island, Ras Al Khaimah, United Arab Emirates

Full‑time

Role Level: Entry‑Level
Work Type:
Full‑Time
Country:
United Arab Emirates
City:
Ras Al Khaimah
Company:
Doubletree by Hilton
Job Function:
Management
Sector:
Hospitality