Guest Service Agent - Front Desk

Job

Guest Service Agent - Front Desk ()

Job Number:

Hilton Garden Inn Ras Al Khaimah, Ben Dhar Street, Ras Al Khaimah (TBD)

A Guest Service Agent provides reception services for guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required.

• Resolve guest queries promptly and efficiently.
• Ensure a smooth reception experience, including check‑in/check‑out and audit procedures.
• Communicate relevant guest feedback to the Guest Service Manager.
• Maintain a high level of customer service at all times.
• Participate in training courses and support night team development.
• Demonstrate knowledge of room categories, rates, packages, and promotions.
• Maximize room occupancy through upselling techniques.
• Accept foreign currencies, credit cards, and cash following hotel credit policy.
• Comply with hotel security, fire regulations, and health & safety legislation.
• Follow policies and procedures for front‑of‑house equipment and property management systems.
• Adhere to company brand standards.
• Assist other departments as necessary.

• Previous experience in a customer‑focused industry.
• Positive attitude and strong communication skills.
• Commitment to delivering high‑level customer service.
• Excellent grooming standards.
• Calm, efficient, and organized with great attention to detail.
• Ability to multitask while maintaining a positive attitude with guests.
• Professional demeanor with an emphasis on hospitality and guest service.
• Ability to work independently and as part of a team.
• Competent IT proficiency.

• Experience in cash handling.
• Front office or concierge experience in the hotel, leisure, or entertainment sectors.
• Conflict resolution experience.

Hilton is the leading global hospitality company, spanning from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands, united by the vision “to fill the earth with the light and warmth of hospitality.”

Guest Services, Operations, and Front Office