Executive Housekeeper

About Wynn Al Marjan Island

On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five‑star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

Wynn Al Marjan Island is currently seeking an Executive Housekeeper – Rooms to join the resort’s hotel housekeeping team.

• Oversee daily operations of public areas including lobbies, corridors, restrooms, lounges, pool areas, and other guest‑facing spaces.
• Implement and monitor cleaning schedules, SOPs, and quality control protocols.
• Conduct regular inspections to ensure cleanliness, safety, and aesthetic standards are consistently met.
• Manage inventory and procurement of cleaning supplies, equipment, and décor maintenance items.
• Lead, train, and mentor public area attendants and supervisors, fostering a culture of excellence and accountability.
• Monitor team performance and support development plans to enhance service delivery.
• Ensure staffing levels are aligned with operational needs and guest traffic patterns.
• Respond promptly and professionally to guest feedback and service requests related to public areas.
• Collaborate with Engineering, Security, and other departments to ensure seamless operations and maintenance.
• Maintain discretion and attention to detail in VIP and high‑profile guest areas.
• Assist in managing departmental budgets, controlling labor and supply costs.
• Analyze operational metrics and guest feedback to drive continuous improvement.
• Ensure compliance with health, safety, and sanitation regulations.
• Support sustainability initiatives related to waste reduction, energy efficiency, and eco‑friendly practices in public spaces.
• Oversee and manage the daily operations of the Public Area Department.
• Plan, execute and monitor cleaning and maintenance programs in all public areas and throughout the hotel and casino.
• Monitor and inspect the daily upkeep and maintenance of public areas, including casino, restrooms, shopping arcade, banquet rooms, lobbies, guest hallways, pool, porte cochere, exterior and offices.
• Schedule and monitor special projects, including periodic deep cleaning, painting, chandelier cleaning, carpet shampooing and marble restoration.
• Liaise with the Facilities Department to resolve maintenance requests, issues and complaints.
• Develop and monitor operations policies and procedures.
• Develop, implement and monitor quality control mechanisms for Public Areas, including health and safety, cleaning and maintenance, service standards, staff grooming, use of cleaning chemicals and equipment handling.
• Monitor inventory levels of cleaning chemicals and tools to ensure they are always adequately stocked and maintained according to operational needs.
• Oversee Public Area administration and paperwork.
• Coordinate and monitor the preparation of operating expenses, payroll budgets and updates on capital improvements.
• Continuously improve health and safety standards.
• Accept any other duties and responsibilities assigned by the Director – Public Area.
• Coordinate with relevant departments to satisfy guests’ requests.
• Respond to guests’ requests and handle escalated complaints promptly and to their satisfaction.
• Execute corrective action if necessary and ensure follow‑through if no immediate solution can be found.
• Provide feedback to guests’ recommendations, share their ideas with staff and management and include in planning and operations.
• Approve rosters, vacations and breaks and ensure manpower meets business demands.
• Approve overtime/undertime records in a timely manner.
• Implement and monitor departmental training plans and write operating procedures.
• Supervise, direct and lead the team to achieve department goals.
• Conduct regular briefings and disseminate Company information to the team.
• Hire, train, supervise and manage Public Area staff.
• Coach, motivate, counsel and evaluate…