Food & Beverage Guest Relations Agent; Russian Speaker

Food & Beverage Guest Relations Agent (Russian Speaker)

An F&B Guest Relations Agent plays a key role in creating exceptional dining experiences for our guests. This position focuses on engaging with guests before, during, and after their visit to ensure personalized service and satisfaction. From welcoming guests to handling special requests and coordinating with the restaurant team, you will be the face of hospitality in our Food & Beverage outlets.

What will I be doing?
As an F&B Guest Relations Agent
, you will act as the primary liaison between guests and the restaurant team, ensuring smooth communication and outstanding service. Your responsibilities will include:

• Greeting and welcoming guests upon arrival and ensuring a seamless seating experience.
• Managing reservations and coordinating special arrangements for VIP guests and large parties.
• Anticipating guest needs and providing personalized recommendations on menu items, promotions, and events.
• Handling guest inquiries, feedback, and complaints promptly and professionally.
• Collaborating with kitchen and service teams to ensure timely and accurate delivery of orders.
• Maintaining up-to-date knowledge of menu offerings, seasonal specials, and promotional activities.
• Assisting with guest engagement during special events and promotional campaigns.
• Monitoring guest satisfaction throughout their dining experience and taking proactive steps to enhance it.

What are we looking for?
We are looking for individuals who are passionate about hospitality and thrive in a fast‑paced environment. The ideal candidate will demonstrate:

• Excellent communication and interpersonal skills with a warm, approachable demeanor.
• Strong organizational abilities and attention to detail.
• Ability to multitask and remain calm under pressure.
• A genuine passion for delivering exceptional guest experiences.
• Familiarity with reservation systems and basic computer skills.
• Previous experience in guest relations, fine dining, or luxury hospitality is preferred.
• Problem‑solving skills and the ability to handle guest concerns effectively.

What will it be like to work for Hilton?
Hilton is a leading global hospitality company offering exceptional guest experiences across its brands. For nearly a century, Hilton has provided business and leisure travelers with the finest accommodations, service, amenities, and value, dedicated to continuing its tradition of exceptional guest experiences worldwide. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences every day.

Double Tree by Hilton Resort & Spa Marjan Island

Full-time

Doubletree by Hilton

Guest Services, Operations, and Front Office

Entry level

Full-time

Management and Manufacturing

Hospitality