Housekeeping Attendant

Job Description

Housekeeping Attendant ()

Hilton Garden Inn Ras Al Khaimah, Ben Dhar Street, Ras Al Khaimah, UAE

A Housekeeping Attendant will support all Housekeeping and Laundry functions by analyzing guest requests, delegating staff responsibilities, and ensuring efficient, timely execution to provide an exceptional guest experience.

• Ensure consistently high operating standards in every area of Housekeeping and Laundry as identified by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Provide excellent guest service
• Actively work on availability and release of rooms for guest service along with Floor Housekeeping supervision
• Manage the controls of the Housekeeping department, such as employee scheduling, release of master keys, incident reporting, input/output of uniforms and linen
• Responsible for checking daily the guest information in the CRM and ensuring that the preferences and requests are met on time
• Request flowers for special occasions (marriage, death, maternity, etc.) and provide embroidery for special linen (wedding and pampering)
• Control monthly Lost & Found and donations
• Check uniforms and send for cleaning/repair
• Coordinate and control all traffic of documents and personnel within the department; release linen of laundry daily
• Make daily guest clothing release of guests that use the laundry service
• Perform monthly closing of laundry expenses and provisions
• Replace Laundry Attendant in case of holidays, days off or absences

• Planning and organizing
• Good oral and written communication
• Previous experience in laundry
• Good interpersonal skills
• Proficiency with computers (Intermediate level), including Microsoft Office
• Commitment to delivering high level of customer service
• Excellent standards of cleanliness

• Ability to work in a team
• Excellent attention to detail
• Positive attitude

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing Team Members are at the heart of it all!