Category Commercial Manager - Tax Services

Category & Commercial Manager – Tax Services

📍 Ras Al Khaimah, UAE

We are hiring a Category & Commercial Manager – Tax Services to lead the strategy, operations, and performance of tax-related and fee-based service offerings within a regulated environment
.

This is a high-impact, senior role for someone with strong tax operations, compliance, and service delivery experience,
combined with commercial ownership — driving revenue, profitability, and customer adoption. You will own the service portfolio end-to-end
, from concept to market, ensuring services are compliant, scalable, and commercially successful
.

• Own end-to-end category management of tax services
  , including VAT, compliance services, regulatory filings, government fees, and payment services.
• Define pricing, commercial models, and revenue optimization strategies
  , including P&L accountability and service profitability tracking
  .
• Lead service design and portfolio governance
  , ensuring SLA adherence, efficiency, and scalability.
• Manage day-to-day operations, service delivery, and performance of tax/service offerings.
• Drive process improvements, automation, and efficiency across billing, collections, and reporting.
• Coordinate with cross-functional teams (operations, finance, legal, technology, customer service) to launch or enhance services.
• Manage external partners, vendors, and government stakeholders
  , ensuring compliance, cost-effectiveness, and performance KPIs
  .
• Monitor service performance metrics
  , including revenue growth, adoption, turnaround times, and customer experience.
• Support go-to-market strategy for new offerings
  , including launch planning, regulatory readiness, and commercial assessment.

• 7–10+ years’ experience in tax services, tax operations, compliance, revenue services, or regulated financial/government services
  .
• Strong understanding of VAT, tax filing/reporting, regulatory compliance, or government fee collection processes
  .
• Proven experience in service delivery or operational program management end-to-end.
• Commercial exposure required
  : pricing models, portfolio/category management, and P&L ownership
  .
• Background in free zones, government authorities, financial services, banking, or payment services preferred.
• Excellent stakeholder management and cross-functional coordination skills
  .
• Strong English communication skills
  ; additional languages are a plus.

• Experience working with regulators or government entities
  .
• Exposure to digital payment platforms or e-services
  .
• Certifications in tax, finance, project/program management, or PMO
  .
• Experience in service portfolio governance, KPI tracking, and SLA management
  .