IT Support Technician - L1; Desktop Support

RARITAN, NJ 08869

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end‑to‑end technology solutions at scale.

At New Era, you'll join a team‑oriented culture that prioritizes your personal and professional development. Work alongside industry‑certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth‑oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

The L1 Technicians will provide onsite technical support for J&J environments, covering Project Osprey and TLM (Technology Lifecycle Management) initiatives. These roles focus on technology refresh of Microsoft Teams rooms/Zoom rooms.

• Provisioning of new Teams/Zoom computers
• Support UAT (User Acceptance Testing) activities for technology refreshes
• Troubleshoot device and connectivity issues
• Support daily operational tasks and end‑user support
• Maintain accurate logs, documentation, and reporting
• 5 days per week on site business hours

• Solid knowledge of Microsoft Excel for logging, tracking, and reporting.
• Ability to perform structured UAT testing with attention to detail.
• Willingness and capability to work fully onsite in a high‑visibility client environment.
• Strong communication, professionalism, and customer focus.

New Era Technology, LLC., and its subsidiaries (“New Era”, “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is  If you suspect fraudulent activity, please contact us immediately at