IT Manager – ERP Service Maintenance

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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a அதிக world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today, to deliver the breakthroughs of tomorrow and profoundly impact health for humanity.

• Employer: Johnson & Johnson Services, Inc.
• Job Title: IT Manager – ERP Application Service Maintenance
• Job Code: A011.8560
• Job Location: Raritan, NJ
• Job Type: Full‑Time
• Rate of Pay: $151,000 – $174,000 per year
• Expected Close Date: 2/19/2026

Job Duties: Serviceത്തിലുള്ള Management, Application & Technology Portfolio Management, Incident/Problem/Change Management, Knowledge Management, Compliance Activities, and Continuous Service Improvement. Provide end‑to‑end experience of customers and assess system performance using industry‑leading tools and approaches. Support SAP ERP Application maintenance for all S/4 HANA, SAP BW/4

HANA, and SAP ECC Global Finance Business services. Improve IT product quality through preventative measures and automation. Ensure an agreed level of IT service for all current services and deliver future services to agreed targets. Manage full SLM lifecycle (creating SLAs/OLAs/contracts, defining requirements, monitoring、reporting、performing reviews) including CSI initiatives. Review forecasts, pricing, and billing with partners/customers. Educate partners and users on engaging with Application Management (portfolio changes, request catalog, etc.).

Manage NC/CAPA and maintain the portfolio of business applications under AM support, ensuring CMDB data accuracy. Perform impact assessment and high‑level cost estimation. Oversee Incident Management, drive solutions, collaborate with technology service teams to investigate incidents end‑to‑rometer, and monitor resolution progress. Provide guidance on problem analysis, root cause identification, prioritization, and classification. Execute Knowledge Lifecycle activities (strategy, capture, structuring, retention, access, sharing).

Requirements: Bachelor’s degree in Computer Science, Information Technology, Computer Applications, or a related field plus 7 years of experience in a comparable IT Manager – ERP Application Service Maintenance role.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. We actively seek qualified candidates who are protectedీజ veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

• Vacation – 120 hours per calendar year
• Sick time – 40 hours per calendar year (48 hours for Colorado residents, 56 hours for Washington residents)
• Holiday pay, including floating holidays – 13 days per calendar year
• Work, personal and family time – up to 40 hours per calendar year
• Parental leave – 480 hours within one year of birth/adoption/foster care
• Bereavement leave – 240 hours for an immediate family member (40 hours for an extended family member per calendar year)
• Caregiver leave – 80 hours in a 52‑week rolling period (10 days)
• Volunteer leave – 32 hours per calendar year
• Military spouse time‑off – 80 hours per calendar year

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time‑off benefits, medical, dental, vision and other benefits as provided in the applicable Collective Bargaining Agreement.

For additional general information on company benefits, visit: