Business Analyst - ServiceNow; S2P

Role Summary

The Service Now Source‑to‑Pay (S2P) Business Analyst will act as a functional SME for Source‑to‑Pay processes, partnering with procurement, finance, and IT stakeholders to design, implement, and optimize Service Now S2P solutions. The role focuses on translating business requirements into scalable Service Now configurations and integrations with ERP systems.

• Work closely with Procurement, Finance, Legal, and AP teams to understand end‑to‑end Source‑to‑Pay processes
• Conduct workshops, requirement‑gathering sessions, and process walkthroughs
• Document business requirements (BRD), functional specifications (FSD), and user stories

• Analyse and configure Service Now Procurement and S2P modules, including:
• Source Requests
• Purchase Requisition s & Approvals
• Purchase Orders
• Vendor onboarding and lifecycle
• Contract and catalog alignment
• Define approval workflows, SLAs, and business rules
• Support catalog design, item workflows, and fulfilment automation

• Identify gaps and inefficiencies in existing S2P processes
• Recommend automation, standardization, and best practices using Service Now
• Ensure compliance with audit, SOX, and procurement policies

• Collaborate with technical teams on integrations with SAP, Oracle, Workday, Coupa, Ariba, or other ERP/procurement tools
• Define data mappings, inbound/outbound interfaces, and reconciliation processes
• Validate integration scenarios during SIT and UAT

• Create test scenarios, UAT scripts, and acceptance criteria
• Support UAT execution, defect triage, and resolution
• Assist with go‑live readiness, training materials, and hyper‑care support

• Maintain process documentation and knowledge articles
• Ensure alignment with Service Now best practices and platform governance
• Support continuous improvement and roadmap planning

• Strong knowledge of Source‑to‑Pay (S2P) lifecycle
• Hands‑on experience with Service Now Procurement / S2P
• Solid understanding of Procurement, Finance, AP, and Vendor Management
• Experience with workflow approvals, catalog management, and automation

• Service Now platform fundamentals (tables, workflows, flows, UI policies)
• Experience working with ERP integrations (SAP preferred)
• Familiarity with Integration Hub, REST/SOAP concepts
• Strong documentation and analytical skills

• Excellent stakeholder communication and facilitation skills
• Ability to translate business needs into functional solutions
• Strong problem‑solving and process‑thinking mindset

• Service Now CSA certification (mandatory or preferred)
• CIS Procurement / ITBM / SPM (nice to have)
• Experience in global procurement implementations
• Exposure to IT Financial Management (ITFM) or SPM Financials

• Business & functional requirement documents
• Process flows and solution designs
• UAT scripts and sign‑off documentation
• Post‑go‑live support and optimization recommendations

Entry level

Full‑time

Research, Analyst, and Information Technology

Software Development