Retail Sales Associate

Overview

Full-Time Retail Sales Associate to join our Team. Pay rate: $15.00 to $18.00 per hour. We offer a commission structure that pays you for every transaction you process, with potential to earn up to 8% on transactions, which could average an additional $3.38 per hour on top of your hourly rate.

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. The role involves greeting, engaging, and interacting with customers to process sales, loans, and other transactions, and assisting with customer inquiries and problem resolution.

Associates will work with a wide variety of jewelry, general merchandise, tools, electronics, and other items (including firearms in FFL locations).

The Full-Time Pawnbroker / Retail Sales Associate offers an hourly wage plus commission based on productivity. Actual pay depends on location, qualifications, and experience.

• Greets and interacts with all customers to develop rapport and provide appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with policies and regulatory requirements.
• Handles cash and negotiable items per policies, procedures, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, demonstrating respect and clear communication.
• Collaborates with all employees to create a positive customer experience.
• Completes assigned training successfully.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting (as required by law).
• Ability to work with firearms and to become firearms certified.
• Occasional exterior assistance for customers or product retrieval may be required.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, and be team-oriented.
• Ability to multi-task in a fast-paced environment; basic math proficiency.
• Cash handling experience is preferred.
• Flexibility to work across multiple locations as needed.
• Must be able to work a flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary. Pawnbrokers have the potential to earn 2-8% commission based on personal gross profit. More details are provided during the interview process.

The information in this description is not all-inclusive. Management may reassign duties as needed. Duties may change due to reasonable accommodation or other reasons. The company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Pay rates will not be below applicable local minimum wage requirements.

* Earned Wage Access is provided by Net Spend; signup is required; restrictions and fees apply.

** First Cash 401K program is available to all employees 21 years of age or older.

*** Maximum base pay rate is derived from the applicant’s previous experience and skill sets.

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Equal Opportunity Employer

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Reasonable accommodations will be provided to qualified individuals with disabilities.