Service Manager

The Service Manager position is responsible for overseeing the repair and maintenance operations of all company-supported products and equipment.

• Responsible for providing the direction and leadership required to ensure professional technical services at profitable and quality standards.
• Responsible for communicating company objectives and policies as well as encourage employee participation and personal growth.
• Holds Level 10 meetings with direct reports and ensures Traction Procedures are followed regarding L10 meetings.
• Responsible for observing service personnel in repair circumstances and for providing the coaching necessary to develop safe, clean, efficient, and effective high-quality work.
• Oversees all clerical functions necessary to support the work order process (open/close, labor posting, sublet repairs, internal & external parts, etc.).
• Maintains working relations with the parts department and sees that proper procedures, records and reports concerning parts for service are in order.
• Assists in the preparation of service quotes as needed for Sales and/or PSSR’s proposals and cooperates with the sales department in evaluating used equipment for trade in.
• Assists in setting up equipment at shows, exhibits, demos, etc. as needed.
• Makes recommendations for tools and equipment and other facility capital expenditures and ensures that they are maintained and in good working order.
• Makes recommendations regarding service vehicle and asset purchases and coordinate those purchases and ensure that vehicles and assets are maintained and in good working order.
• Maintains working relationships with manufacturers.
• Works closely with the Technical Trainer to determine technician training needs and help coordinate the training on an ongoing basis.
• Responsible for safety issues, ensure safe operating procedures, OSHA and EPA compliance, and responsible to coordinate safety meetings/tool box topics on a regular basis.
• Develops markets for the service departments current abilities and future revenue opportunities.
• Develops and maintains all service efficiency and management reports required by the company and OEMS.
• Responsible for working with HR to help recruit and hire service employees.
• Responsible for holding formal employee performance reviews yearly as well as conduct quarterly conversations.
• Helps to conduct salary reviews annually for each service technician. Will conduct special salary reviews based on employee performance when warranted.
• Responsible for setting wage levels and technician grade evaluations for all service personnel.
• Direct involvement with in-field customer issue resolution.
• Responsible for the morale and discipline of the service personnel working within company policies, including termination, if necessary.
• Perform other duties as assigned by the Director of Service.

• Must share our Core Values:
  Do the Right Thing, Be Curious, Have Passion, and Be Innovative.
• 2-year technical degree or
  -year college degree in management, business, or equivalent experience.
• Extensive heavy construction equipment background preferred.
• An above average computer comfort level to work with Word, Excel, Access, Power Point, MS Outlook, and Distributor Operating system.
• Requires a valid driver’s license and the ability to maintain an insurable driving record.
• Must have a working knowledge of business financial markets and apply the resources to maintain an efficient service department.
• Maintain excellent communications skills, both oral and written.
• Maintain excellent customer relations and strong interpersonal skills.
• Maintain high employee morale.
• Attain short- and long-term objectives through good management and planning.
• Should be personable, highly motivated, a problem solver, ethical, and able to adapt to all forces around them – customers, suppliers, coworkers, and manufacturers.
• Works in an efficient and effective manner.
• Contribution to departmental and product line goals.
• Must have a positive mental attitude.

• Health
  • FSA
  • HSA w/ Employer Contributions
• Vision
• Life / AD&D / Critical Illness
• 401k + Company Match
• PTO…