Director of Government Support Services

Position Overview

The Director of Government Support Services is a customer-facing position responsible for developing, planning, executing, and managing a portfolio of contracts that support various government agencies, including federal and state, local, and education (SLED) programs. The Director will leverage their network, contacts, and knowledge of federal and SLED procurement processes to develop and manage new funding opportunities, and will contribute to proposal development by setting proposal strategy and contributing/writing key proposal content when required.

The Director fosters innovation, manages risk, and ensures compliance with regulatory and contractual requirements while developing a high-performing support services team. This role ensures clients receive the services contracted, develops the department to meet client needs, and forecasts new and follow‑on work. As department head, the Director will lead customer‑focused team members who are responsible for ensuring contract deliverables are met and for coordinating and implementing project objectives required by each contract.

The position requires strong organizational and project‑management skills, attention to detail, and the ability to work independently and as part of a team in a fast‑paced environment.

• Define and implement department strategies, standards, and best practices to support company objectives.
• Oversee all department contracts from concept through completion, ensuring client satisfaction.
• Provide technical leadership and guidance on program management.
• Manage resource allocation, staffing, and workload distribution.
• Develop new funding sources and opportunities to expand portfolio of projects.
• Represent PSI at industry events and maintain relationships with clients, partners, and regulatory agencies.
• Establish and monitor quality control for program services provided.
• Collaborate with Proposal Development to support proposals and contract handoff.
• Develop and manage departmental budgets; monitor costs and ensure fiscal responsibility.
• Drive continuous improvement initiatives and adoption of new technologies.
• Mentor and develop department staff; implement training programs and career development plans.
• Ensure compliance with federal, state, and local regulations, as well as contractual obligations.
• Project specific:
  Participate in networking and community events to increase Disadvantaged Business Enterprise (DBE) program visibility.
• Project specific:
  Develop a resource network of referral sources to support participant business growth.
• Project specific:
  Lead, support, and present one‑on‑one business development consultations with certified small businesses.
• Other duties as assigned.

• Supervision Received:
  General supervision provided by senior leadership. Performs work independently within established guidelines.
• Supervisory Responsibilities:
  
  Direct supervision of 4-8 team members.

• Bachelor’s degree in Business Administration, Engineering, Construction Management, or related field required; MBA preferred.
• 10+ years of experience in business development, project management, financial analysis, and consulting.
• 5+ years of experience with state or federal government contracts.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with internal teams, external partners, and diverse stakeholders.
• Ability to prepare clear reports and presentations and represent the company professionally at events.
• Ability to use sound judgment in managing multiple projects and meeting deadlines.
• Strong problem‑solving and analytical skills to address complex business challenges.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat.
• Ability to learn and use online training platforms and project management tools.
• Ability to work collaboratively in a team environment, adapt to changing priorities, and maintain professionalism under pressure.
• Must demonstrate initiative and enthusiasm.
• Understanding of business operations, financial analysis, and project management principles.
• Familiarity…