Support Staff; Front Desk Receptionist Rapid

Overview

Looking for a career in mental healthcare and also looking for a fantastic work and life balance? Join the team at West River Mental Health where we strive to be the premier provider in the Black Hills. West River Mental Health has been providing mental health care in Western South Dakota since 1948 and is the largest, most advanced community mental healthcare facility in the region.

West River Mental Health is accepting applications for a full-time or part-time Front Desk Receptionist (Support Staff). We are seeking a multi-tasking, people-oriented and highly motivated individual with time management skills. The Front Desk Receptionist creates a welcoming environment for clients and visitors, while managing a multi-line phone system, all aspects of electronic provider scheduling, medical records and general office support as needed.

Professionalism, positive attitude and ability to work one-on-one with clients and staff is a must. Responsibilities include extensive phone and face to face contact, scheduling client appointments, preparing initial client paperwork and letters, verifying client information, collecting fees, and completing required client paperwork.

• Front Desk Receptionist creates a welcoming environment for clients and visitors, while managing a multi-line phone system, all aspects of electronic provider scheduling, medical records and general office support as needed.
• Engages in extensive phone and face-to-face contact with clients.
• Schedules client appointments and prepares initial client paperwork and letters.
• Verifies client information, collects fees, and completes required client paperwork.

• Ability to professionally interact and communicate in person and over the phone.
• Skill in and ability to answer a multi-line phone system.
• Skill in and ability to prioritize tasks and multi-task.
• Advanced computer skills.
• Skill in and ability to comply with HIPAA regulations.
• Skill in and ability to accurately account for money collected.
• Ability to maintain up-to-date required company trainings.
• Ability to maintain a South Dakota driver’s license and vehicle liability insurance and safely operate a vehicle in all weather conditions.

Hand and finger dexterity for computer keyboarding. Requires prolonged sitting, standing, and frequent bending, stooping and light to moderate lifting exerting up to 25 pounds occasionally, and/or up to 10 pounds of force frequently to move objects.

High school diploma or equivalent acceptable experience. Excellent computer skills in a Microsoft environment required. Medical records experience is preferred.

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or live in Public Housing and/or receive a Section 8 voucher.

Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

Rapid City is a community of 60,000 located in the beautiful Black Hills of Western South Dakota. Excellent schools, diverse community activities, and abundant recreational opportunities enhance our community. If you are seeking a city that offers big adventure yet rich with history and culture, Rapid City is it! You can have it all, from adrenaline-charged outdoor activities to thoughtful cultural pursuits and all the heart-stopping scenery in between.

Rapid City sits in the heart of the Black Hills of South Dakota and is the second largest city in South Dakota. Rapid City is within an hour’s drive of six national parks and monuments and surrounded by a local culture that's rich with history and artistic expression.

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