Control Room Operator

Western South Dakota Juvenile Services Center is now accepting Control Room Operator applications. This position maintains the safety and security of the juvenile correctional facility by operating the hub of all communications and movement within the facility. The Control Room Operator serves a vital role in maintaining a safe and smooth running facility and is an essential part of the JSC team.

Ideal applicants will be computer savvy, excel at multi-tasking, security minded, and can work well independently.

We will train you to be successful at your job!

• Serving as central point of contact for radio and other internal staff communication systems.
• Ensuring continuous flow of critical communications for supervisor and staff.
• Guiding the staff in emergency situations through the execution of emergency checklists.
• Monitoring secure doors in the facility using display panel.
• Controlling and allowing access throughout the facility by using intercoms, cameras, and electric doors.
• Monitoring areas within and around the facility by using cameras.
• Monitoring fire alarm panel and ensuring appropriate response to alarm indicators.
• Communicating meal counts for JSC and the Arise Center.
• Controlling, monitoring, and documenting staff and detainee movement within the secure portions of the facility.
• Answering telephone and directing calls during non-business hours.
• Answer public entrance intercom and directing individuals during non-business hours.
• Answering to distress signals from pod control stations.
• Answering to detainee intercoms when pod control stations are shut down.
• Assisting with completion of administrative duties as requested.
• Attending Meetings and trainings as required.
• Performing other duties as assigned.

Communicating meal counts for JSC and the Arise Center.

This job specification should not be construed to imply that these requirements are the exclusive duties of the position.

• HS Diploma or GED required.
• One year customer service experience, typing and computer experience, and a proven ability to handle multiple tasks simultaneously, preferred.
• Ability to pass a background check.

• Work is performed independently in a secure control room, consisting of multiple computer screens, panels and communication means.
• This position will include close interaction with inmates/detainees.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
• This position frequently remains stationary for long periods of time and needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and printer.
• Must be able to move up to 20 pounds unassisted and move 40 pounds with assistance.
• Must be able to communicate clearly and effectively on telephone, in-person and in writing.
• Ability to work in a confined environment while seated in front of multiple monitors for the duration of an 8-hour shift.
• Must be able to enter data and operate a phone and two-way radio.
• Ability to see, hear and differentiate between colors, sounds and movement well enough to ensure safe application of policies and procedures.
• This position may not be appropriate for individuals with medical conditions that may inhibit performance during emergency response or the continuous, alert monitoring of facility movement.