Operations Leader

Overview

Operations Leader role  will run end-to-end store operations including kitchen, service, fulfillment, and customer experience, owning daily results and driving quality, speed, team culture, and customer satisfaction.

• Oversee and execute day-to-day operations across kitchen, fulfillment, service, and customer experience
• Optimize labor deployment and shift readiness to meet volume and throughput targets
• Use operational data and customer feedback to identify issues, make real-time decisions, and drive continuous improvement
• Identify and resolve operational bottlenecks to maintain flow and consistency
• Ensure full compliance with food safety, labor, and health standards
• Maintain tools, equipment, and facilities to brand standards and escalate issues promptly
• Lead, coach, and develop hourly team members focused on accountability, service excellence, and safety
• Set clear expectations and provide real-time feedback and coaching
• Manage team performance by observing service, tracking KPIs, and escalating issues as needed
• Partner with the Senior Operations Leader on hiring, training, and development
• Ensure flawless execution of brand standards across all brands and stations
• Maintain operational readiness through checklists and procedures
• Lead new menu rollouts and updates with clear communication to the team
• Execute against daily labor plans and food cost targets
• Manage inventory, waste reduction, and labeling standards
• Analyze shift-level data and recommend process changes to improve outcomes
• Mentor and coach managers-in-training and prepare for future expansion
• Support workload initiatives, scheduling, and team development with the Senior Operations Leader
• Lead pilot programs and contribute to best-practices for company-wide rollout

• 2+ years of experience managing shift operations in food service, retail, hospitality, or a related setting
• Confident in leading teams and executing complex shifts in fast-paced, customer-facing environments
• Experience owning operational KPIs including labor deployment, order accuracy, and throughput
• Skilled at coaching frontline employees with clarity, empathy, and consistency
• Agile in managing live operations, able to prioritize and pivot while maintaining standards
• Detail-oriented with strong knowledge of food safety and team safety protocols
• Strong communicator and collaborator who brings others along through structure and positivity

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift up to 50 pounds and stand for extended periods
• Must have open availability, including nights and weekends
• Food Handler Certification (or willingness to obtain)
• Note:
  
  This description reflects the vetting criteria for our AEDT (Automated Employment Decision Tool)

• Salary Range: $80,000 - $92,000 per year
• Location:
  
  Randolph, NJ

Everything’s on the menu  Wonder app is the premiere platform for diverse restaurant partners and convenient delivery, focused on making great food accessible.