Assistant General Manager

Job Description

The Assistant General Manager is responsible to promote and achieve operational excellence and optimum financial performance for this property. Reporting directly to the General Manager, the Assistant Manager is expected to significantly contribute to revenue and profit targets, asset management, NHG accounting compliance, guest satisfaction, public relations, food and beverage, sales and marketing, human resources, personnel training and development, and the development of an annual operating budget.

The ideal Assistant Manager candidate will have a bachelor's degree in business or hospitality management (relevant degree plus hospitality experience may substitute), a certification in hotel Administration (CHA) desired, three years relevant experience, strong supervisory/management skills, P&L experience, and outstanding leadership qualities.

The following is a representative list of the duties and responsibilities associated with this position:

Hotel Profitability:

• Monitors compliance with staffing guidelines and budgeted payrolls by all departments
• Monitors compliance with annually established room rate plan and applies principles of yield management
• Helps establish annual incentive programs for all department heads
• Conducts staff meetings on weekly basis to ensure interdepartmental communication and coordination of mutual goals
• Conducts audits on a quarterly basis of departmental procedures and results
• Monitors Daily Rooms Inventory Control and merchandising procedures
• Conducts quarterly rate surveys of competitive hotels/resorts and monitors program for competitive analysis and price-value assessment
• Monitors and ensures compliance with amenity programs, company standards, and promotional materials
• Helps develop annual operating budget
• Monitors operating expense-tracking system for all departments

Asset Management:

• Helps develop annual Capital budget
• Helps Ensure completion of all Capital items
• Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
• Conducts Bi-weekly property inspections and approves action plans to include timetable to resolve problems

Accounting:

• Works to ensure that the property complies with NHG Accounting Policies and Procedures

Guest Satisfaction and Public Relations:

• Promotes guest satisfaction in an effort to obtain repeat business of leisure and organizational markets
• Evaluates all guest complaints and ensures corrective action is taken by department heads
• Monitors response letters/corrective action program on response cards
• Plays active role in community through affiliation with various community organizations to promote and maintain positive image for the property
• Assists in compliance with established M.O.D. Program

Sales and Marketing:

• Monitors sales initiatives and activities in compliance with the established marketing plan.
• Assists Director of Sales in development of annual Marketing Plan
• Reviews marketing plan quarterly with Director of Sales to ensure effectiveness and makes adjustments accordingly
• Assists Director of Sales with marketing efforts
• Conducts “Rap Sessions” with Director of Sales monthly
• Ensures that the Director of Sales conducts “Rap Sessions” with all sales managers on a monthly basis
• Monitors monthly compliance with the Sales Action Plan included in the property’s Marketing Plan
• Contacts P.I.C.s (Person-in-Charge of groups) in-house to promote good will and foster additional business, repeat bookings and referrals
• Participates in a minimum of one off site sales trip quarterly to maintain favorable working relationships among prospective and current clients
• Enhances the property’s community image and stays abreast of competition, and new developments to maximize profitability
• Helps ensure that required sales reports are submitted in a timely manner

Human Resources and Training/Development:

• Helps ensure associates are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals
• Helps ensure that all hiring and termination practices adhere to A and A Hotels’ policies and procedures, state and federal laws and protects the company’s “at…