Associate Customer Relations Representative

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.

The Associate Customer Relations Representative at Applied Medical plays an important role in supporting customers, internal teams, and efficient order management processes. This position ensures timely and accurate entry of customer orders, clear communication with external customers, and effective coordination with departments such as Credit, Field Operations, and Shipping.

• Enter customer orders accurately and follow established Customer Relations processes and workflows.
• Comprehend and comply with Applied Medical safety rules, quality standards, and company policies.
• Collaborate with external customers to address inquiries, share information, and support order accuracy.
• Communicate with internal teams, including Credit, Field Operations, and Shipping, to coordinate order-related activities.
• Assist with department tasks and cross-functional projects as assigned.
• Maintain detailed, accurate documentation related to customer interactions and order updates.
• Support continuous improvements that enhance customer experience and operational effectiveness.

• Provide responsive, professional customer service that strengthens relationships with internal and external partners.
• Ensure accurate and timely order entry that supports on-time delivery and operational efficiency.
• Communicate clearly with cross-functional teams to resolve issues and improve workflows.
• Contribute to team goals through collaboration, adaptability, and consistent follow-through.
• Uphold high standards of accuracy, compliance, and service quality in daily responsibilities.

This position requires the following skills and attributes

• Hold a Bachelor’s degree.
• Have more than one year of customer service experience in a call center setting, preferably within a manufacturing environment.
• Demonstrate proficiency in Microsoft Excel and Microsoft Outlook.
• Exhibit excellent oral and written communication skills.
• Showcase strong interpersonal skills and the ability to work collaboratively in a team environment.
• Maintain attention to detail and a commitment to accuracy in order entry and communication.

• Experience with Systems, Applications, and Products in Data Processing (SAP).
• Familiarity with order management or customer support systems used in manufacturing or medical device environments.

• Competitive compensation range: $24 - $26/ hour (California).
• Comprehensive benefits package.
• Training and mentorship opportunities.
• On-campus wellness activities.
• Education reimbursement program.
• 401(k) program with discretionary employer match.
• Generous vacation accrual and paid holiday schedule.

Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply.

Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.

All compensation and benefits are subject to plan documents and written agreements.

Equal Opportunity Employer

Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.