Accounts Receivable Manager

Summary

The Accounts Receivable (AR) Manager is responsible for leading the end-to-end accounts receivable function, including billing, collections, cash application, credit management, and AR reporting. This role stabilizes AR processes, improves cash flow, reduces aged receivables, and strengthens internal controls. The AR Manager leads a small team, partners cross-functionally with Sales, Operations, and Customer Service, and exercises independent judgment to resolve complex customer account issues.

This role requires deep AR expertise, strong leadership capability, and the ability to drive process improvements in a fast-paced and evolving environment.

(Other duties may be assigned)

• Lead and oversee the full-cycle accounts receivable function, including billing, collections, and cash application.
• Maintain and manage the customer/member accounts, including credit limits, terms, and status.
• Own and actively manage AR aging, unapplied cash, disputes, short-payments, and chargebacks.
• Establish, document, and enforce standardized AR policies, procedures, and escalation protocols.
• Monitor customer credit exposure, conduct credit reviews, and manage credit holds in alignment with company policy.

• Develop and execute effective collections strategies to improve cash flow and reduce Days Sales Outstanding (DSO).
• Partner with Sales, Operations, and Customer Service to resolve issues impacting timely collections.
• Prepare and present regular AR reporting to leadership, including aging trends, dispute categories, expected cash receipts, and collection risks.

• Manage, mentor, and develop AR team members, setting clear expectations and performance goals.
• Review the team’s work for accuracy, timeliness, and adherence to established processes.
• Foster a culture of accountability, continuous improvement, and strong internal controls.
• Set metrics and benchmarks to track productivity and efficiency.

• Ensure accurate AR balances through timely reconciliations and review of supporting schedules.
• Provide weekly cash collections and DSO forecast.
• Support month-end close activities related to AR, including reporting, reconciliations, and variance analysis.
• Execute and maintain key internal controls to support accurate financial reporting and audit readiness.
• Assist with internal and external audit requests by preparing documentation and responding to inquiries.

• Identify process gaps and drive initiatives to improve efficiency, accuracy, and scalability within AR operations.
• Partner cross-functionally to resolve root causes of recurring billing or collection issues.
• Support system enhancements, automation efforts, and ERP-related initiatives impacting AR.

Education and Experience

• Bachelor’s degree in Accounting, Finance, or a related field.
• 5+ years of progressive accounts receivable or accounting experience, including:

• Direct responsibility for AR operations and collections
• Experience managing or leading staff
• Proven success improving AR aging and collection performance

• Experience supporting month-end close and financial reporting activities.

Skills and Competencies

• Strong expertise in AR operations, collections strategy, and dispute resolution.
• Proficiency with ERP systems (e.g., Net Suite, SAP, Oracle, Microsoft Dynamics).
• Advanced Excel skills (pivot tables, lookups, reconciliations, formulas).
• Strong analytical, organizational, and problem-solving skills.
• Ability to exercise independent judgment and prioritize effectively in a deadline-driven environment.
• Excellent written and verbal communication skills with the ability to partner cross-functionally.
• High attention to detail with a commitment to accuracy, consistency, and internal controls.

(Preferred but not required)

• Experience in multi-entity or multi-currency environments
• Background in services, consumer products, or manufacturing
• Experience with AR process automation, ERP implementations, or system upgrades.
• Knowledge of GAAP and internal control best practices related to revenue and receivables.

Email: dgave