Customer Service Representative

Position

Customer Service Representative at Best Friends Pet Care
.

We are an employee‑owned, operated pet care company that has expanded to over 70 locations across 20 states. With 30 years of experience, we are growing rapidly and offer many opportunities for career advancement.

Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. As the first point of contact, CSRs are focused on building great relationships and delivering a pleasant experience.

• Health, dental, vision, life insurance, STD/LTD, 401(k) with company matching
• ESOP – Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts and more

• Main lobby operations – check‑ins, check‑outs, guest visits and tours, answering general questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

• Love of animals
• Professional manner at all times
• Ability to work evenings, weekends & holidays
• Lift/carry 40 pounds or more
• Able to stand/walk for eight hours a day
• Able to work in a fast‑paced environment
• Able to work on a computer system
• Able to handle dogs on leashes and work in an environment exposed to disinfectants, animal dander and excretions

• Welcomes both human and pet guests
• Can correctly identify animal body language/behavior
• Follows safe handling procedures
• Checks in and out of pet guests while providing excellent customer service
• Escorts pets to and from their rooms
• Takes reservations over the phone
• Works both individually and as a team player while performing duties
• Contributes to maintaining the cleanliness of the facility
• Communicates with management and other team members

• High School Graduate or Equivalent
• At least 1 year of professional animal experience

Entry level

Full‑time

Other

Pet Services

Rancho Santa Margarita, CA