Insurance Analyst -Patient Financial Services

Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Manages new accounts, on a daily basis, by working within Receivables Workstation; interfaces with other departments within the hospital, when appropriate, to obtain information necessary to process or resolve claims; contacts patient and/or account guarantor to solicit payment on account.
• Works all accounts listed in the Follow-Up queue on a daily basis to promote collection of accounts; includes telephoning the payer, messaging or identifying the claim on the payers’ Internet websites.
• Manages account inventory on a timely basis to promote payment and resolution of all accounts as instructed by management.
• Stays current on all payer requirements by reading bulletins, reviewing provider handbooks, accessing websites, etc.
• Processes incoming correspondence, including signature letters, denials, prior authorizations and additional information necessary to process the claim.
• Records newly identified insurance plans and facilitates the account processing of new plan in accordance with pre-billing policies and procedures.
• Records accurate and definitive notes in the electronic account file that depict the current status of account, issues with account and anticipated date of resolution.
• Escalates account management to leadership when issues arise, if needed.
• Ensures leadership is kept up to date with contract, payer or system changes and/or issues.
• Assigns a status code to each worked account to enable account tracking, statistical data gathering and audit activities.
• Manages new credit balance accounts every day and prepares adjustments or refunds to zero the account balance.
• Handles special projects as directed by leadership e.g. high dollar accounts, accounts over
• Attends, in-house training and attends classes pertaining to Federal and State billing regulations as well as Compliance Issues and Guidelines as requested.
• Maintains productivity standards by payer assignment.
• Performs other duties as assigned.
• Ability to handle multiple projects/tasks at the same time and prioritize workload
• Strong customer service and problem solving skills
• Knowledge of Medical Terminology
• Ability to operate basic office equipment ie copiers, fax machines and calculators
• Knowledge of database systems and internet applications
• Strong windows knowledge and keyboarding skills
• Knowledge of computer based claims management
• Ability to interpret payer contracts and federal and state regulatory guidelines
• Ability to prioritize tasks and manage time efficiently to meet deadlines

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.