LVN-Practice Supervisor-Dermatology Center; Palm Springs

Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Supervises all assigned staff to include hiring, orienting, training, evaluating and coaching; escalates employee performance concerns to leadership and provides documentation for counseling and performance improvement plans (PIPs) as necessary.
• Implements policies as directed by leadership.
• Maintains positive relations with direct and indirect customers.
• Develops and maintains open lines of communication between team members.
• Maintains survey-ready clinics, compliant with JCAHO standards and state/federal regulatory bodies; participates in Joint Commission inspections and other local and state regulatory inspection requirements.
• Organizes efforts around helping patients and clients have the most positive experience, by motivating and leading staff in a mission-driven manner.
• Oversees daily scheduling for timely flow and reduced wait times; monitors overtime and meal penalties; escalates issues to leadership as appropriate.
• Schedules staff to ensure appropriate coverage as directed by leadership.
• Monitors electronic medical records work list and MyChart messages of all staff for timely response and follow up.
• Assists in patient care including rooming of patient, entering health information into Electronic Medical Record (EMR), administering injections, assisting with exam and diagnostic procedure setup; ensures medical record information is scanned to electronic medical record appropriately and timely.
• Conducts daily assessments of unit equipment to maintain quality controls (i.e. POCT’s, Med Refrigerators (where applicable)); maintains par levels of medications, pharmaceutical supplies and medical supplies.
• Ensures National Patient Safety Goals are adhered to and works closely with clinical staff to ensure compliance among all staff and physicians.
• Rounds with staff members to evaluate care and services given to patients and escalates any issues to leadership as necessary.
• Performs other duties as assigned.

• Written and verbal communication skills
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to prioritize tasks and manage time efficiently to meet deadlines
• Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives
• Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information
• Ability to work collaboratively in a multidisciplinary team
• Ability to adapt quickly to changing priorities and unexpected situations
• Knowledge of clinic policies and procedures to manage its operations and to ensure effective and quality patient care
• Knowledge of patient care standards of care as it relates to the services provided in the practice
• Knowledge of Joint Commission, State DPH or other accreditation standards of care
• Ability to analyze issues, identify root causes, and develop solutions
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.