Guest Services Representative

Guest Services Representative- F/T (32244)

Join to apply for the Guest Services Representative- F/T (32244) role at Agua Caliente Casinos

Job Description Summary
Accommodates guests of the hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Monitor and analyze room inventory to maximize occupancy and increase average rate.
• Answer the telephone using appropriate greeting.
• Process guest telephone request in a timely manner.
• Understand and implement new and existing front office procedures.
• Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice and positive body language.
• Compute bill, collect payment, and make changes for guest, verify and imprint credit card for authorization using VISA NET.
• Help train new and existing employees for the efficient operation of the department.
• Assign reservation based on resort availability and guest preference. Give choice of smoking or non‑smoking room, and notify guest of check‑in and check‑out time.
• Keep records of room availability and guest account, and deposit guests valuables in hotel safe deposit box.
• Memorize and communicate deposit and guarantee policies. Issue room keys, and escort instructions to bellhop.
• Responsible for accurately processing transactions.
• Carry out responsibilities in accordance with the organization’s policies and procedures.
• Assist in training Guest Representatives I in taking reservations and operating computer terminals and printers to store and receive reservation data.

Supervisory Responsibilities
None

Qualifications
Gaming experience not required

Qualification Requirements

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

EDUCATION And/or EXPERIENCE
High School Diploma, GED, or equivalent combination of education and experience

WORKING CONDITIONS/PHYSICAL DEMANDS
To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke‑filled environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs.

on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to a computer keyboard, calculator, general office equipment and multi‑line telephone.

Seniority level
Entry level

Employment type
Full‑time

Job function
Other

Industries
Restaurants