Fragrance & Beauty Advisor - Victoria Gardens, CA

Overview

FRAGRANCE & BEAUTY BOUTIQUE, FRAGRANCE & BEAUTY ADVISOR — At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

Be an essential part of our expanding Fragrance & Beauty community at CHANEL – “the ultimate House of Luxury.” As a Fragrance & Beauty Advisor, you are the CHANEL brand ambassador. You lead by example and treat each guest with the utmost respect, ensuring each feels welcome, confident and  have emotional intelligence—the ability to develop strong, long-lasting relationships and the intuition to provide consistent and extraordinary experiences for both internal and external clients.

You are energized by:

• Being service oriented, expressing genuine concern for customer’s needs
• Being an excellent listener and eager learner
• Flexible: adaptable to scheduling changes, new ideas and direction
• An enthusiastic team player
• Confident and professional, striving for excellence in all you do

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within CHANEL

• Successfully provide superior service to every client, every day through the CHANEL service ritual
• Deepen client relationships and loyalty through personal connection and building trust
• Contribute to building the business by achieving sales targets, using product, services, and data capture to loyalize, recruit and retain clients
• Attend seasonal seminars and utilize the Inside Beauty learning application to implement learnings in daily work
• Uphold an omni-channel mindset to benefit the client with a seamless in-store to online experience
• Address and resolve client situations according to company philosophy and standards; partner with the appropriate teams as needed
• Understand the details of upcoming events and engage each client through introductions and demonstrations
• Know the Brand, its heritage and know-how, and share it with clients and the team
• Understand business challenges, client needs, and the surrounding market
• Maintain a clean, tidy, hygienic, and professional work area; follow Visual Merchandising guidelines
• Communicate with the team and manager regularly; demonstrate ethics and integrity; treat others with respect and acknowledge cultural differences

• Articulate, knowledgeable and passionate about cosmetics and fragrance
• Artistry skills and direct Brand experience preferred
• Passion for CHANEL Beauty products
• Ability to lift up to 5 lbs. and stand for extended periods
• Front of House:
  Full-time in-store and in-person presence required to support client sales and service

* Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances deem appropriate.

• The anticipated base range for this position is $24.30 through $30.23 hourly. Base hourly is one component of the total compensation for this position. Other forms of variable pay may be offered, and other components may include bonus potential, benefits, and/or perks.

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (parental leave, fertility support, Milk Stork, and  Membership)
• Generous paid time off policies (vacation, holiday, sick and volunteer days)
• 401K and other incentives
• Robust healthcare offerings (medical, dental, vision, MDLIVE, One Medical, Flexible Spending Accounts, Health Savings Account, EAP)
• Life insurance, AD&D, Disability coverage, Health Advocate, international travel accident & medical, commuter benefits