Store Assistant Manager - Rancho Cucamonga

Position Overview

The Salvation Army Southern California is seeking a Store Assistant Manager for our Rancho Cucamonga location. This full‑time role supports the retail team and the Adult Rehabilitation Center (ARC) program, providing exceptional customer and donor service, managing daily store operations, and promoting the Arc’s mission of spiritual, social, and rehabilitation support.

• Partner with the Store Manager to operate the store, including opening/closing, point‑of‑sale, inventory, and ARC merchandising standards.
• Assume day‑to‑day store operations in the Store Manager’s absence, handling personnel, cash, and scheduling.
• Analyze key performance indicators to drive sales and profitability, meeting budget goals set by Command Retail Directors.
• Support hiring, training, and coaching of retail team members, ensuring proficiency of retail processes and employee development.
• Communicate personnel and performance issues to the Store Manager, issuing disciplinary actions and conducting performance evaluations as needed.
• Maintain high levels of customer and donor satisfaction, enhancing the service experience and community relations.
• Support Back Room Processing, working with warehouse associates to meet daily goals.
• Supervise, support, and report on ARC Beneficiaries’ Work Therapy Assignments, ensuring program participation and safety compliance.
• Protect store currency, inventory, and property, handling safe funds, bank deposits, and building security, and reporting safety incidents immediately.
• Assist with mandatory weekly store meetings and attend ARC Monthly Safety Meetings when the Store Manager is absent.
• May transfer or relocate to other stores based on business needs.

• High School Diploma or equivalent required.
• Minimum of 2 years previous retail management or supervisory experience (thrift preferred).
• Basic understanding of MS Office (Word, Excel, Outlook).
• Valid driver’s license with MVR report and proof of insurance; access to a motor vehicle required.
• Must pass background check, including criminal history and sex offender registry.
• Excellent communication skills with management, store employees, customers, and donors.
• Physical ability to sit, walk, stand, bend, squat, climb, kneel, twist, grasp, push, pull objects, and lift up to 50 lbs.

• Opportunity for career growth
• Paid time off
• Employee store discounts
• Great work perks discounts (amusement parks, museums, services)
• Medical, dental, and vision coverage
• Health and fitness Fitbit programn
• Retirement plan
• Legal advice (Met Life)
• Pet insurance
• AFLAC coverage
• Employee Assistance Program (EAP)