Operations Manager

Operations Manager

Simple Solutions Psychotherapy - Founded June of 2020. We are a community-based organization providing therapy (individual, family, couples, & groups), after-school programs, mental health assemblies, organizational workshops, juvenile detention centers, case management and more! We service California residents via insurance or cash pay. Services are provided via telehealth and in-person in English and Spanish Language and based on specifics of contracts.

At Simple Solutions Psychotherapy we believe It's SIMPLE people just make it complicated. We seek to assist PsyD practicum students in gaining knowledge and experience toward assisting the community with mental health services.

The Operations Manager is responsible for overseeing and improving day-to-day operations to ensure efficiency, high-quality client services, and meaningful social impact. This role executes the company’s strategic goals by developing and implementing operational strategies, managing multiple departments, overseeing budgets, and leading teams while fostering a culture of continuous improvement and innovation.

• Participate in the hiring, training, and development of departmental managers
• Organize, oversee, and support departmental workflows and schedules
• Conduct timely and constructive performance evaluations
• Address employee discipline and terminations in accordance with company policy
• Implement the CEO’s vision and strategic objectives at an operational level
• Lead, mentor, and train the management team
• Develop strategies for recruiting, training, and retaining high-performing staff

• Establish and monitor quantitative and qualitative performance metrics (KPIs)
• Analyze and improve business processes and operational procedures
• Implement policies and procedures to improve daily operations
• Ensure safe, adequate, and compliant work environments
• Oversee multiple departments and ensure alignment with CEO-established goals
• Communicate new directives, policies, and procedures clearly to leadership and staff
• Improve customer satisfaction through operational enhancements
• Coordinate efforts across business office, clinical, and case management teams
• Promote a positive organizational image internally and externally
• Manage operational budgets and ensure fiscal accountability
• Collaborate with leadership to ensure smooth workflows and alignment

• Strong understanding of business, finance, and operational practices
• Excellent verbal, written, and interpersonal communication skills
• Proven leadership, diplomacy, and people-management abilities
• Strong analytical, decision-making, and problem-solving skills
• Highly organized with strong attention to detail
• Proficiency in Microsoft Office Suite and operational software
• Experience with databases and project management tools
• Tech-savvy, with comfort using digital tools and emerging technologies

• Master’s degree in business management, Business Administration, or related field (MBA preferred)
• 5–10 years of experience in business operations, finance, and healthcare
• Demonstrated ability to lead teams and drive results
• Experience interpreting financial data and managing budgets

• Prolonged periods of sitting and working on a computer
• Regular use of phone, email, and video conferencing tools
• Ability to lift up to 15 pounds as needed

Other duties may be assigned, and responsibilities may change based on business needs.