IT Specialist

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the guidance of IT Workplace Services leads, the IT Specialist I delivers exceptional Tier 1 and occasional Tier 2 technical support to ensure a seamless end-user experience. This role is responsible for diagnosing, researching, and resolving routine technical issues across hardware, software, applications, systems, and access management. The IT Specialist I responds to support requests via phone, email, walk-up, and online channels, leveraging enterprise tools to document, track, and monitor resolutions.

In collaboration with the Workplace Services team, this position also contributes to data-driven initiatives, including some administration of enterprise applications, analysis of data requests, and assistance with preparation of accurate & timely reports. The role requires strong technical acumen, attention to detail, and effective communication skills to provide actionable insights to leadership. Candidates should possess a solid understanding of core IT principles and demonstrate a commitment to delivering high-quality service in a fast-paced, medical-based enterprise environment.

Commitment to Quality:
The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

• Competitive salary.
• Hybrid schedule.
• CalPERS retirement.
• State of the art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

• Two (2) years of experience in IT support or Service Desk environment
• Experience in IT support or Service Desk environment preferably in the medical industry
  • Preferred experience with Active Directory, Exchange, and enterprise-level application support
  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals preferred
• High School Diploma or GED required
  • Associate’s degree from an accredited institution preferred

• Proficiency with Microsoft Windows operating system, M365 Microsoft Office Suite; 2013/2016/2019/Office products:
  Word, Excel, PowerPoint, and Access
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications
• Familiarity with ITSM tools and ticketing systems. Basic understanding of networking concepts (TCP/IP, DNS, VPN)
• Customer service skills:
  Delivers exceptional service and support to internal stakeholders
• Problem Solving skills:
  Demonstrates analytical thinking and resourcefulness in resolving technical issues
• Excellent verbal/written communication and customer service skills
• Strong attention to detail required
• Thrives in a dynamic, fast-paced environment with the ability to adapt
• Ability to collaborate well and work effectively across teams to achieve shared goals

Pay Range

• $30.72 USD Hourly - $39.94 USD Hourly