Overseas Warehouse Operations & System Support Specialist

COSCO SHIPPING LINES (North America) Inc. is seeking an Overseas Warehouse Operations & System Support Specialist to support day-to-day overseas warehouse operations in the Los Angeles area. This is a customer-facing role that works closely with Sales, Operations, and IT teams to support client service, quotation preparation, and system and process optimization initiatives.

• Support end-to-end overseas warehouse operations, including inbound receiving, outbound shipping, inventory management, order fulfilment, and returns processing.
• Serve as the primary point of contact for customers, handling daily operational inquiries, service issues, and coordination requests.
• Partner with sales teams to support customer onboarding activities and assist in the preparation of warehouse service quotations and proposals.
• Assist with system optimization initiatives, including WMS / ERP / OMS requirements gathering, system testing, user support, and rollout coordination.
• Coordinate cross-functional activities related to new customer onboarding, special projects, and ongoing operational improvement initiatives.
• Monitor warehouse operational performance and support the preparation of process documentation, operational reports, and internal tracking materials.
• Support continuous improvement efforts by identifying process gaps and assisting with solution development and implementation.

• Associate degree or above in Logistics, Supply Chain, International Trade
  , or a related field.
• Minimum 2 years of overseas warehouse or 3PL operations experience (required).
• Hands-on experience with WMS / ERP systems and related operational workflows.
• Prior customer-facing or client support experience in a logistics or supply chain environment.
• Project coordination or project assistant experience preferred.
• Familiarity with cross-border e-commerce and fulfillment models, including B2B / B2C, FBA / FBM
  .
• Fluency in English and Mandarin Chinese (written and verbal) is required.
• Strong proficiency in Microsoft Office Suite
  , particularly Excel, as well as other Office tools.

• Strong communication and coordination skills with the ability to work effectively across teams and functions.
• Detail-oriented, well-organized, and execution-driven with a strong sense of ownership.
• Ability to manage and prioritize multiple tasks in a fast-paced warehouse and operations environment.