IT Support Specialist Level 1

Job Details

• Job Location
  :
  Corporate Rancho Cucamonga - Rancho Cucamonga, CA 91730
• Position Type
  :
  Full Time
• Education Level
  :
  High School
• Salary Range
  : $25.00 - $28.00 Hourly
• Job Shift
  :
  Day
• Job Category
  :
  Information Technology

National Community Renaissance (National CORE) is a nonprofit affordable housing developer, but our work is not about bricks and mortar, rather creating healthy communities that thrive and prosper for many generations to come. At National CORE, we support families and seniors by providing housing communities that are affordable, safe, and of the highest quality. We enhance neighborhood stability through long-term management and maintenance, as well as industry-leading services such as senior wellness, preschool and after school programs, and family financial training.

National CORE’s Information Technology department is an ever exciting, dynamic environment. We are focused on empowering our customers through current technology, superior support, and proactive interactions.

We are looking for an individual with strong communication skills and a strong technical background. A technician with a can do attitude and someone who is driven and wants to advance in the department is a must. This person will perform a variety of administrative tasks to maintain departmental service level agreements and interface closely with end-users and collaborate with other I.T. staff daily.

They will require strong organizational traits as well as interpersonal and communications abilities. Candidate must be an analytical thinker as this position will involve problem resolution and process/policy development. Overall customer-service orientation skills are a requirement.

• Phone Support: Provide first level phone support for inbound support calls to the Service Desk. This also includes remote support for desktops, laptops, mobile devices, printers, etc.
• Incident Management: Document all incidents, problems and requests in the company ticketing system and expedite as needed to service/product owner(s), as well as management.
• Asset Management: Maintain inventory of all physical and digital assets owned by National CORE; including new hardware, software licenses, domain registration, etc. Recommend ordering of assets as needed to ensure timely deployments.
• Troubleshooting: Identify problems in the environment and drive them to resolution; from ensuring a clean workplace to identifying recurring failures and notifying the appropriate service/product owner(s) for root‑cause resolution.
• Communication: Identify problems in the environment and communicate with peers and customers. Handle sensitive data and confidential company information with discretion.
• Customer Service Driven: Self‑prioritize and resolve incidents and requests to support customers’ technology needs. Design, plan, and conduct training on system and software best practices. Search for solutions to enhance workflows, drive automation and efficiency, and present recommendations to management.
• Project Management: Complete other project or administrative tasks assigned by the Director of IT to achieve department strategy and goals. Manage multiple tasks and resources for timely completion.
• Attend company-sponsored events that relate to team development; may include overnight stays away from home.
• Work flexible hours. Travel required.
• Must possess a valid driver’s license, current automobile insurance, and reliable transportation.

SKILLS & EXPERIENCE

• Technical Proficiencies: Experience in an IT support environment utilizing the latest tools and methodologies, including Active Directory, Exchange, Office 365, and ITIL processes. Basic network troubleshooting skills (wired/wireless, TCP/IP, DNS, DHCP). Self‑manage time, priorities, and workload with minimal supervision while collaborating on larger‑scale projects.
• Platform Agnostic: Support and troubleshoot Apple and Windows operating systems, iOS and Android mobile platforms, Microsoft Office (Outlook, Word, Excel, PowerPoint), and network infrastructure. Experience with Yardi Voyager 7 is a plus.
• Soft Skills: Excellent active‑listening skills, superior critical thinking, problem‑solving abilities, and outstanding verbal communication, presentation, and interpersonal skills with attention to detail.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Operate computer and office equipment.
• Standing, walking, sitting.
• Exposure to various weather conditions.
• Driving.

FLSA

• Non-Exempt