Quality Improvement Facilitator II

Quality Improvement Facilitator II

Join IEHP to serve others and thrive in a healing environment that values quality, innovation, and collaboration. This role invites a dedicated professional to lead and facilitate quality improvement projects that align with IEHP’s strategic priorities.

• Plan, organize, facilitate, and lead quality improvement (QI) projects, partnering with front‑line leaders, external partners, and organizational teams.
• Apply system design, project management, and continuous quality improvement techniques such as brainstorming, cause and effect analysis, root cause analysis, and data analysis to support QI initiatives.
• Support IEHP’s strategic priorities, including HEDIS, CAHPS, NCQA accreditation, and other quality program goals.
• Guide teams through the development, implementation, and oversight of QI program activities, ensuring alignment with IEHP’s mission and values.

• Minimum of four (4) years of professional experience in process or project management, including participation in quality improvement projects or operations.
• Preferred experience in a health care setting.
• Master’s degree (preferably in Public Health, Health Administration, Public Administration, or a related health care field) from an accredited institution.
• Preferred certifications:
  Project Management Professional (PMP), Certified Professional of Healthcare Quality (CPHQ), or other recognized quality improvement certificate.

• Strong working knowledge of healthcare quality performance and measurement sets, including CMS quality withhold, Managed Care Accountability Set, NCQA Quality Improvement Standards, and HEDIS.
• Proficiency in project management techniques, continuous improvement tools, and work process redesign.
• Strong analytical and critical thinking skills.
• Proficiency in Microsoft Office applications, with an emphasis on Excel, PowerPoint, and Visio.
• Excellent communication skills (verbal, written, and listening) and the ability to interact effectively with diverse stakeholders.
• Ability to apply facilitation techniques to quality improvement project teams to achieve optimal outcomes.
• Problem solving, conflict management, and team building skills to ensure a productive work environment and achievement of quality goals.
• Skilled in reading and interpreting data.
• Ability to perform complex tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast‑paced environment.

• Competitive salary
• On‑site fitness center
• Medical, dental, and vision insurance
• Life, short‑term, and long‑term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work‑life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

$91,249.60 to $ USD annually

Mid‑Senior level

Full‑time

Quality Assurance

Hospitals and Health Care