EyeCare Advisor

Lens Crafters - Eye Care Advisor

Requisition : 913226
Store #: 002537 Lens Crafters
Position: Part-Time

Join Lens Crafters, a global leader in vision care, to deliver a personal and technology-driven eye‑care experience. As an Eye Care Advisor you will create exceptional value in the lives of our customers, ensuring the highest quality optometric care and driving the store’s key performance indicators by integrating the Brand Story and seamlessly linking the doctor and retail functions.

• Greets customers within 30 seconds.
• Answers the telephone within three rings in a friendly, courteous manner.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and patient information carefully, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Actively resolves unsatisfied customer situations.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation.
• Files patient records in an organized, HIPAA‑compliant manner.
• Places contact lens orders, processes shipments and submits invoices for payment.
• Accurately operates the POS system, collecting payments and handling credits, layaways, discounts, insurance and coupons.
• Explains “One Hour” processing and expected delivery times.
• Maintains store appearance and visual displays per company guidelines.
• Ensures a safe working environment for all associates and patients.
• Responds swiftly to promotion changes with appropriate staff communications and materials.

• Demonstrates product knowledge, accurately describing lens and frame features and benefits.
• Assists customers in selecting frames and lenses that suit vision, lifestyle and budget.

• Performs all pre‑examination testing with accuracy and explains measurements and answers patient questions.
• Provides coaching on contact lens care and handling.
• Maintains and disinfects contact lens inventory, offering clinical support to the Optometrist as needed.

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem‑solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail and/or optical.
• Strong interpersonal skills.

Competitive base salary, potential bonus and commission plan, comprehensive health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, perception as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.