Customer Service Coordinator

Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”.

• Greet and welcome visitors in a courteous and friendly manner providing information to visitors about the company and its services
• Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience
• Respond promptly to customer inquiries in a professional and courteous manner
• Resolve customer concerns, issues, and complaints effectively and efficiently
• Identify and recommend process improvements to enhance customer satisfaction
• Maintain a positive and empathetic attitude towards customers at all times
• Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings
• Review of driver documentation required for proper onboarding
• Enter and verify client information in systems to ensure records are kept up-to-date
• Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers
• Manage and maintain a clean and organized reception area welcoming to visitors
• Ensure security protocols are followed for visitor access
• Assist with other tasks as needed by the company

• High school diploma or equivalent relevant experience.
• Customer service experience, preferably in the transportation industry.
• Bilingual conversational in Punjabi is required/preferred.

• Customer‑centric mentality.
• Data entry and documentation skills.
• Strong attention to detail.
• Bilingual in English and Punjabi.
• Familiarity with Microsoft Office (Excel, Word).

• Greet and assist visitors.
• Coordinate with internal departments.
• Respond to inquiries and resolve concerns.
• Identifying Process Improvements
• Prescreen drivers per FMCSA guidelines, including Drug and alcohol screenings
• Data Entry and Record Keeping
• Review driver documentation.
• Maintain a welcoming reception area.
• Follow security protocols.
• Supporting additional company needs

• Able to work on an On‑Site position
• Excellent verbal and written communication skills
• Exceptional interpersonal and customer service skills
• Outstanding organizational skills and attention to detail
• Strong analytical, logical thinking, and problem‑solving skills
• Excellent time management skills with a proven ability to meet deadlines
• Ability to prioritize tasks and to delegate them when appropriate

• Eager to learn
• Team Player
• Adaptable