Regional Service Operations Manager RANCHO Cordova, CA

Job Title:

Regional Service Operations Manager – Northern California

Job Summary:

• The Regional Service Operations Manager (RSOM) is responsible for overseeing the day-to-day operations, performance, and safety of the service department within the designated region.
• This role ensures the service team operates efficiently, delivering high-quality service and equipment setup for customers.
• The RSOM manages the shop foreman, service and setup technicians, drivers, service writers, and warehouse personnel, ensuring seamless coordination of new equipment delivery, customer service, and repair work.
• The position reports to the Regional General Manager and works closely with internal departments to achieve company goals.

Key Responsibilities:

• Lead and manage all service personnel within the region, ensuring productivity, safety, and quality performance.
• Oversee equipment setup, service, and repairs to ensure work is completed accurately and efficiently.
• Coordinate with sales and customer service teams to prioritize equipment setup and service requests.
• Monitor daily financial performance, set annual goals, and drive business decisions based on performance metrics.
• Ensure all warranty claims, technical assistance requests, and service bulletins are handled promptly and accurately.
• Provide clear and professional communication with customers regarding service issues, repairs, and delivery schedules.
• Facilitate ongoing training and development for the service team to improve skill sets and performance.
• Ensure compliance with local, state, and federal safety standards and maintain a safe work environment.
• Collaborate with leadership on recruiting, training, and retaining service personnel.
• Conduct regular performance evaluations and manage time-off requests and payroll approvals for service team members.
• Manage the service department's inventory, tools, and vehicles to maintain operational efficiency.
• Participate in off-site training, customer outreach events, and field days to foster strong customer relationships.
• Travel to satellite locations as needed to support operations and maintain strong team engagement.

Qualifications:

• High school diploma or equivalent; advanced education or technical training in mechanical repair, diesel engines, or hydraulics is a plus.
• Minimum of 5 years of experience in a management or leadership role, preferably in a service or operations capacity.
• Strong communication skills, both written and verbal, with a high level of professionalism.
• Ability to read and interpret financial data to drive business decisions.
• Proven ability to lead, motivate, and develop a high-performing team.
• Working knowledge of repair processes, equipment setup, and service management practices.
• Proficiency with computer systems and software for scheduling, reporting, and service coordination.
• Valid driver’s license with a clean motor vehicle record.

Preferred Experience:

• Previous experience as a Service Manager, Operations Manager, or similar role.
• Familiarity with warranty claims, technical assistance processes, and service bulletin management.
• Background in mechanical repair, diesel engine maintenance, or related fields is beneficial.

Work Environment:

• This position requires on-site presence at a facility a minimum of four days per week, with travel as needed for training, customer support, and field events.
• Ability to work in a fast-paced, team-oriented environment with a focus on safety and customer satisfaction.