Sr. Manager, Product Management

The Platform Strategy & Operations team is focused on optimizing platforms (Salesforce & Pega) solutions and maximizing value across the enterprise. We are leveraging enterprise platforms to help accelerate our transformation program, enable innovation, and help realize our vision for a reimagined healthcare system. Our team works cross-functionally to link our key business strategies and initiatives with our platform roadmaps and day-to-day operations.

We are responsible for driving critical business and vendor alignment, defining and executing the enterprise product roadmaps, and maintaining operational excellence.

Your Work

In this role you will:

• Ensure Key personas are identified, created, developed, and utilized effectively for multiple complex product areas with a broad scope
• Exhibit natural and intuitive user empathy
• Coach, define, analyze, and own KPIs across multiple complex products with a broad scope to determine experience success, failures, and next steps through iteration
• Conduct secondary market research and apply toward product strategy
• Lead and mentor a team of product managers, fostering a high-performance culture focused on innovation, accountability, and continuous improvement
• Serve as a trusted advisor, maintaining strategic alignment with business stakeholders across the enterprise (and Stellarus) to drive initiatives and deliver integrated business and technology solutions
• Manager vendor relationships, ensuring strategic alignment and cost-efficiency, while partnering with procurement and finance to support contracting and compliance
• Champion operational excellence, identify opportunities to streamline processes, improve delivery velocity, and scale product operations effectively
• Promote a culture of collaboration and transparency, advocating for product management best practices and driving alignment across teams and leadership
• Monitor and report on KPI's, using data driven insights to inform decisions, optimize performance, and ensure strategic alignment
• Own and maintain the Salesforce and/or Pega platform roadmap and backlog, ensuring it is well-defined, prioritized, and aligned with strategic business goals
• Manage multiple strategic initiatives, establish work plans and timelines, coordinate with internal and external stakeholders, and drive execution to deliver measurable ROI aligned with business objectives
• Oversee product budgets and financial planning, ensuring responsible allocation of resources and adherence to fiscal targets while maximizing ROI across initiatives
• Stay current on platform advancements and emerging technologies, including AI, to proactively apply the latest innovations to product strategy, team enablement, and solution design within the healthcare insurance ecosystem

Your Knowledge and Experience

• Requires a BA/BS in Business, Finance, Economics, Public Health, or Information Technology
• Requires a minimum of 10 years prior relevant experience, including 4 years of management experience gained as a team leader, supervisor or project/program manager
• Proven success delivering consumer-facing digital experiences; healthcare, communications, or marketing experience is a plus
• Strong leadership in stakeholder engagement, product strategy, and cross-functional collaboration across business and IT
• Excellent communication skills with the ability to translate complex concepts for diverse audiences
• Hands‑on experience with Salesforce (Health Cloud, Data Cloud, Marketing Cloud) or Pega (Customer Service, BPA, AI) platforms.
• Deep understanding of Agile methodologies; skilled in backlog management using tools like JIRA preferred.
• Committed to staying current on platform innovations and emerging technologies (e.g., AI) to inform product strategy and team enablement

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan;
Altais, a clinical services company; and Stellarus, a company designed to scale…