Smart Hands Technician

Job Summary

The Smart Hands Technician provides on‑site, hands‑on technical support within a critical data center environment. This role supports daily operations by assisting with hardware installations, cable management, equipment maintenance, and coordination with remote technical teams. The position requires strong attention to detail, the ability to follow standard operating procedures, and comfort working in high‑availability, secure environments.

• Perform hardware installations, removals, and replacements for servers, switches, routers, and other data center equipment
• Install, run, dress, terminate, and test copper and fiber cabling in accordance with structured cabling standards
• Provide physical support for remote teams, including rack and stack activities, cable tracing, patching, and equipment reboots
• Coordinate with internal teams and external vendors to support hardware‑related incidents and approved change requests
• Document all work activities accurately within ticketing systems and adhere to established SOPs
• Monitor environmental conditions such as temperature, humidity, and power, escalating issues when necessary
• Respond to service requests and critical events in a timely and professional manner
• Maintain a clean, organized, and secure data center workspace in compliance with security protocols

• Ability to lift, move, and position equipment weighing up to 75 pounds
• Ability to climb ladders, operate scissor lifts, and work in confined spaces
• Ability to stand and walk for extended periods during assigned shifts
• Comfort working in secure, climate‑controlled data center environments
• Strong communication, documentation, and organizational skills
• Ability to work independently or collaboratively in a fast‑paced, shift‑based environment

• High School Diploma or GED required
• Relevant IT certifications (such as CompTIA or Network+) preferred

• One to two years of hands‑on experience in a data center, IT support, or related technical role
• Familiarity with server hardware, cabling standards, and basic network troubleshooting
• Experience reading and interpreting floor plans, rack elevations, and technical diagrams
• Proficiency with Microsoft Office applications and ticketing systems

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)

• Position requires on‑site attendance within a data center environment
• Shift‑based scheduling may be required based on operational needs