Senior Client Service Manager

Overview

Here at Siemens, we take pride in enabling sustainable progress through technology. We empower customers by combining the real and digital worlds to improve how we live, work, and move today and for the next generation. Our global, diverse team supports you to grow in new ways. Our Smart Buildings help create efficient, safe, adaptable, and responsible environments, with the aim of creating places that improve people’s lives.

Client Service Manager — manages a portfolio of service agreements and is responsible for the profit and loss of these agreements. You will ensure the financial performance of service agreements and customer satisfaction, working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

Basic Qualifications:

• High school diploma or state-recognized GED
• On-the-job experience:
  • 2+ Years for Mid Level or 3+ Years for Senior Level: Building Technology industry, Engineering HVAC or Building Automation systems experience
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Demonstrated experience in demand-side energy services or Certified Energy Manager preferred
• Associate degree from a two-year/technical college or bachelor's degree
• 5+ years of experience in the building technology industry (prefer Building Automation/HVAC Controls)
• Previous on-the-job experience with reviewing contracts, customer relationship management (quarterly business reviews), identifying areas of facility operations improvements/making recommendations to customers and financial management

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation and advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce. We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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