IT Support Engineer; Education

IT Support Engineer (Education)

Our long-standing client, who provides IT consultancy services to a variety of industries across the UK, is hiring an IT Support Engineer, ideally with Education or Schools experience to provide 1st and 2nd line support across a broad range of devices including Microsoft 365, networking (LAN/WAN, VPNs, routing, switching) and basic server troubleshooting. Our client is offering a basic salary of £33,000 + benefits to be onsite five days per week located in Ramsgate.

Our client offers fantastic training and access to the latest training & certifications within their field to help you continue to grow & develop your career.

• Resolve escalated technical issues across infrastructure, cloud, networking, and applications
• Diagnose, troubleshoot, and implement configuration changes across customer environments
• Manage incidents in line with SLAs, KPIs, and best practice
• Communicate clearly with customers, managing expectations and providing updates
• Maintain accurate ticketing, documentation, and knowledge base articles
• Identify recurring issues and contribute to service and process improvements
• Support projects alongside senior engineers and solutions teams
• Participate in disaster recovery, business continuity, and security activities
• Work with vendors and third parties on escalations and advanced fixes

• Experience working in a school environment with understanding of safeguarding & data protection within education.
• Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies
• Proven track record of diagnosing and resolving complex technical issues in a live environment
• Experience supporting and mentoring junior engineers/apprentices
• Strong understanding of ITIL principles and service management best practices