IT Support Engineer; Education

IT Support Engineer (Education)

Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line support across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of £33,000 + benefits to be onsite five days per week across located in Ramsgate.

Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.

Core responsibilities:

Resolve escalated technical issues across infrastructure, cloud, networking, and applications
Diagnose, troubleshoot, and implement configuration changes across customer environments
Manage incidents in line with SLAs, KPIs, and best practice
Communicate clearly with customers, managing expectations and providing updates
Maintain accurate ticketing, documentation, and knowledge base articles
Identify recurring issues and contribute to service and process improvements
Support projects alongside senior engineers and solutions teams
Participate in disaster recovery, business continuity, and security activities
Work with vendors and third parties on escalations and advanced fixes
Key technical experience:

Experience working in a school environment with understanding of safeguarding & data protection within education.
Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies
Proven track record of diagnosing and resolving complex technical issues in a live environment
Experience supporting and mentoring junior engineers/apprentices
Strong understanding of ITIL principles and service management best practices
IT Support Engineer (Education)