Inbound Lead Generation Associate

Overview

As a Lead Generation Associate – Inbound, you will be the first point of contact for prospective customers, providing real-time assistance and guiding them through the initial stage(s) of the sales process. Your role is critical in creating a positive customer experience, identifying needs, and connecting prospects with our sales team.

• Engage with customers via live chat, phone, email, and web forms, delivering prompt and professional assistance.
• Qualify inbound sales leads by understanding customer needs.
• Actively support pre‑sales and post‑sales inquiries, ensuring customers receive accurate and helpful information.
• Schedule appointments with qualified prospects to advance the sales process.
• Demonstrate strong product knowledge and technical selling skills across all core offerings.
• Leverage expertise in Konica Minolta hardware and services to identify solutions and educate customers on features and benefits.
• Collaborate with internal teams to resolve complex customer requests.
• Maintain accurate records in the CRM system, including appointment scheduling and lead tracking.
• Document product issues and share customer feedback to help identify trends and improve the overall experience.
• Perform data entry and reporting tasks to support management.
• Manage time effectively to meet personal and team goals while contributing to a collaborative inside sales environment.

• Proficient with computers and able to quickly learn customer service and CRM software.
• Strong interpersonal, verbal, and written communication skills.
• Ability to engage in dynamic, unscripted conversations with customers.
• Exceptional attention to detail and organizational skills.
• Positive, adaptable, and solutions‑oriented mindset with the ability to multitask.
• Comfortable speaking with customers over the phone.
• Prior experience in customer‑facing or customer‑service roles preferred.
• Ability to work an 8‑hour shift between 8:00 AM – 8:00 PM ET.

• Microsoft Suite:
  Including Teams, Outlook, and Excel.
• Salesforce:
  Basic CRM knowledge preferred.
• AI Tools:
  Familiarity with using AI for efficiency and productivity.

• Daily minimum interactions: 60
• Conversion rates for inbound communications to appointments and sales.
• Total appointments booked.
• Response time in live chat.
• Client satisfaction scores (Net Promoter Score).
• Lead conversion and distribution rates.
• Contribution to pipeline revenue through inbound sales.

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI  Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

For more information, please visit Konica Minolta online and follow it on Facebook, You Tube, Linked In and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross‑border priorities and…