Customer Success Manager

Overview

As a Customer Success Manager, you are a customer facing strategic partner responsible for guiding clients through their lifecycle and ensuring customers achieve maximum value from our solutions. You will guide clients through onboarding, training, and adoption, while proactively monitoring usage and mitigating risks throughout their entire lifecycle. By building strong relationships and collaborating across teams, you will help drive renewals, identify growth, upsell and cross-sell opportunities, and deliver an exceptional customer experience.

You will execute some contract renewals and supply sales. This position is ideal for someone who thrives on problem-solving, data-driven insights, and creating long-term customer success in a customer facing role.

• Oversee onboarding of new clients or new products and services (delivery, installation follow-up, and product training, first invoice reviews) to ensure smooth onboarding and adoption.
• Track usage patterns, optimize service plans, and implement adoption strategies for assigned accounts.
• Identify upsell and expansion opportunities.
• Monitor account health to identify and mitigate risks related to billing, contracts, adoption, collaborating with Administration, Service and Sales for resolution.
• Lead timely renewal conversations and implement account growth tactics, ensuring retention while driving incremental revenue through targeted expansion opportunities.
• Create and manage cases in Salesforce for inbound inquiries; monitor, escalate, and close the loop to maintain customer satisfaction.
• Flag systemic issues and recurring blockers to process owners; contribute to process improvement initiatives.
• Assist with CRM and system integration projects to improve data flow and enhance customer experience.
• Build strong relationships and collaborate cross-functionally with Sales, Administration, Service, and other teams to remove friction and deliver a unified customer experience.
• Participate in regular account reviews, customer health scoring, and feedback surveys to drive continuous improvement.

• Bachelor’s degree in Business, Communications, or related field, or equivalent experience.
• 4+ years of experience in Customer Success, Account Management, Sales, or a related client-facing role, with a strong understanding of sales processes and customer engagement strategies.
• Proficiency with Salesforce CRM and case management tools.
• Strong analytical skills with ability to interpret usage data and develop actionable strategies.
• Excellent communication and collaboration skills for cross-functional teamwork.

Konica Minolta Business Solutions  (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America s Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI  Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

For more information, please visit Konica Minolta online and follow it on Facebook, You Tube, Linked In and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.