Roadside Assistance Technician​/Tow Driver

Roadside Assistance Technician/Tow Driver

Full time | Hourly | Exempt/Non Exempt | Job Type: Full time | Pay:
Hourly | Position:
Roadside Assistance Technician/Tow Driver

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires.
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On-the-Go Tow or battery tests / sales.
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events.

• Have a high school diploma or equivalent and a valid driver’s license.
• Are 21 years of age or older.
• Possess a valid state driver’s license with minimal driving infractions / incidents.
• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties.
• Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations.
• Have the ability to lift materials weighing up to seventy-five (75) pounds.
• Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre‐employment and ongoing).

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires.
• Have prior tow truck driver or roadside service experience.
• Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience.

• Hourly rates starting at $21.00 in North Carolina. Pay rate will be determined based on experience and may exceed starting rate.
• Overtime earning potential at time and a half the hourly wage.
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.
• $1,000 sign on bonus; split payout at 90 and 180 days of employment.
• $250 Quarterly Perfect Attendance bonus.
• Fully paid training.
• Medical, dental and vision benefits.
• 401k with employer match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
• AAA Membership.
• Discounts, perks, rewards and much more.

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace.

Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.