Freight Coordinator - Night Shift

Overview

We are seeking a highly motivated and detail-oriented Logistics and Transportation Coordinator to be a critical link between our customers, carriers, and internal teams. This role requires exceptional communication skills and a commitment to maintaining data integrity and operational excellence across all shipments.

• Client Management & Communication:
  Serve as the main point of contact for escalated client needs and complex day-to-day problems, ensuring timely and effective resolution. Provide quality customer service and act as an effective liaison between Account Management, Carrier Management, and the Client. Assist in maintaining strong client relationships through high levels of client satisfaction and proactive communication. Support all internal team members in successfully reaching company and individual KPIs related to providing excellent support to clients.
• Carrier Compliance & Profitability:
  Work closely with the Carrier Management (CM) team to ensure carriers comply with all clients  policies and service requirements. Help the Logistics Account Manager (LAM) communicate effectively between all team members, support staff, and shifts to achieve maximum profitability levels for assigned accounts.
• Shipment Execution & Coordination:
  Manage shipments from end-to-end, including accepting and building tenders in our internal TMS. Schedule all pick-up and delivery appointments accurately and log all necessary information into the system. Take calls related to shipment status and execution. Assist with aligning order information and communication with the warehouse team to ensure proper staging and loading processes. Perform necessary driver check calls and log data accurately.
• Data Integrity & System Management:
  Accurately record and update all load data into internal systems (TMS, Excel, workflow checklists, etc.). Maintain and update live Excel tracking sheets used for shipment planning and real-time order status. Organize and track all necessary shipment documentation, including Bills of Lading (BOLs) and Proofs of Delivery (PODs).

• Basic understanding of transportation or logistics operations preferred
• Proficient in Microsoft Excel, email, and document handling
• Strong attention to detail and time management skills
• Good communication and follow-up abilities, especially via email
• Ability to multitask and remain organized in a fast-paced environment
• Willingness to learn new systems and take direction from management
• High school diploma or equivalent; logistics or business coursework a plus