RDU Senior Shift Supervisor

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MV Transportation is seeking a Senior Shift Supervisor to identify and report to the Assistant General Manager challenges, discrepancies, violations of policy and other concerns related to service delivery. The Supervisor will instruct operators when policy is not being followed, assist in exploring new ideas and ways to handle in-service challenges, report on all activities and observations daily, and assist in the delivery of system reporting requirements.

• Perform spot checks on Operators and Shift Supervisors
• Inspect vehicles for cleanliness and policy compliance – reporting all violations and discrepancies
• Issue and receive required equipment to Shift Supervisors on a daily basis
• Monitor Shift Supervisor Logs and Reports for accuracy, completeness, performance
• Work with Shift Supervisors to ensure reporting is timely and accurate
• Schedule special assignments to Shift Supervisors, as needed
• Assist the Assistant General Manager (as a witness) when issuing discipline
• Conduct research on performance issues (including service delays and reported route issues) and develop reports accordingly
• Coach operators on Drive Cam events
• Monitor system performance in the street, through Orbital
• Call in accident reports to the claims line
• Perform clerical and administrative duties, as assigned
• Respond to and accurately document emergency situations/incidents/injuries – reporting to the claims line if necessary
• Attend to minor bio spills as needed
• Transport operators to and from the medical center if needed
• Investigate and complete Route Impediment Logs as assigned
• Report for duty for special service/events as assigned
• Provide excellent customer service to clients, passengers and operators at all times
• Prepare other written documentation/reports as needed
• Monitor and complete regular reports to the Assistant General Manager, General Manager, and other departments as needed

• High School diploma
• Minimum one (1) year experience as a Shift Supervisor in a public transit system
• Knowledge of system routes and service area
• Familiarity with all vehicles operating in the service
• Ability to understand client policies and procedures
• Ability to comprehend MV Transportation and CBA policies and procedures
• Excellent verbal and written communication skills
• Working knowledge of Microsoft Word and Excel
• Ability to read, write and speak English

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre‑employment drug test and background check after receiving a conditional offer of employment.

Mid‑Senior level

Full‑time

Management and Manufacturing

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