Principal Full Stack Engineer

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.

In August 2024 Steer acquired Auto Ops - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. Auto Ops allows customers to smoothly schedule through a shop's website and Google Business Profile.

We're looking for a visionary, hands‑on Principal Full Stack Engineer to join our engineering department. This is a high‑impact, key role as you will be the first US‑based engineer dedicated to the Steer platform. In this role, you will be instrumental in architecting and deploying robust, scalable, and secure applications that define the future of the auto repair industry. While our current stack includes .NET,

React, and Node.js (Type Script), specific experience with our stack is not a requirement. We prioritize high‑level problem‑solving and AI/LLM expertise, and we actively encourage the use of AI tools to assist with and accelerate coding across any language. If you are a customer‑centric builder who thrives on ownership and wants to shape the AI strategy of a growing SaaS business, we want to meet you.

This role is 100% remote (US only), reporting directly to our Head of Product and Engineering, Steve Fafel.

• Technical Strategy & Ownership:
  You will focus on the core components of the Steer CRM, specifically optimizing how we ingest and process data to revolutionize our automation tools. We don't expect you to do this alone; we encourage the heavy use of AI‑assisted coding to accelerate development and bridge any gaps across our stack.
• Adaptive Development:
  Be ready to pivot at a moment's notice. Based on evolving business needs, you may need to shift focus to work on new or existing integrations to ensure our ecosystem remains seamless.
• Customer‑Centric Development:
  Partner closely with Product to understand user pain points, ensuring every line of code adds tangible value to the auto repair shops we serve.
• System Design & Scalability:
  Architect reusable full stack components and services that ensure our platform remains performant as we scale.
• Code Excellence:
  Champion best practices in security, test automation, and maintainability. Conduct deep‑deep code reviews that elevate the entire engineering organization.
• Modern Dev Ops:
  Influence our CI/CD pipelines, containerization (Docker, Kubernetes), and IaC practices to ensure a seamless developer experience and operational reliability.

• 7+ years of professional experience building complex, web‑based SaaS products.
• AI & LLM Integration:
  Hands‑on experience working with LLMs and prompt engineering. You are more interested in the logic and outcomes of AI integration than staying tethered to a specific legacy framework.
• Database Expertise:
  Proficiency with both relational (Postgre
  
  SQL, MySQL) and No
  
  SQL (Mongo
  
  DB, Redis) databases, including schema design and query optimization.
• The "Owner" Mindset: A track record of taking full accountability for projects and a passion for solving "impossible" problems in fast‑paced environments.
• Exceptional Communication:
  The ability to translate complex technical concepts into product outcomes and collaborate effectively with leadership. Excellent verbal and written communication skills.

• Familiarity with our current stack: .NET, Node.js (Type Script), and React
• Experience with Infrastructure as Code (Terraform, Cloud Formation).
• Previo…