Communications Specialist

Overview

Job title: Communications Specialist

Req number: R7325

Employment type: Full time

Worksite flexibility: Remote

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for a motivated Communications Specialist ready to take us to the next level! If you have understanding of social service and medical providers used for Helpline referrals, and are looking for your next career move, apply now.

We are looking for a Communications Specialist to manage a high volume of incoming and outbound calls daily. This position will be full-time
contract and remote
.

• Efficiently manage a high volume of incoming and outbound calls daily.
• Provide accurate and thorough referrals to maternal and child health services using multiple intake screening processes.
• Conduct follow-up with all clients to ensure quality outcomes.
• Develop detailed knowledge of early childhood systems, including:
  Help Me Grow IN, Home Visiting, Early Childhood Special Education, and Children and Youth with Special Health Care Needs programs.
• Compile and mail information packets and screening tools to families as needed.
• Send confirmation letters and resource information to referral sources.
• Maintain filing systems for all cases.
• Attend staff meetings, workshops, and conferences to maintain professional knowledge and best practices.
• Collaborate as an effective team member and support other staff when needed.
• Communicate effectively with clients to assess needs and direct them to appropriate resources.
• Assist clients with Medicaid applications and obtaining navigator licensure.
• Maintain current knowledge of community resources and service providers statewide, helping identify service gaps.
• Apply Information & Referral (I&R) standards and utilize the Vision Link Database.
• Assist Lead Communication Specialist with daily caller data reports on call types, referrals, needs, and provider information.

Required:

• Bachelor’s degree (or higher) in Communications, Social Work, Information Technology, Education, Special Education, Home Visiting, or a related health/human services field
• Understanding of social service and medical providers used for Helpline referrals
• Ability to develop specialized knowledge of Information & Referral service standards
• Strong listening and assessment skills, with sound judgment for appropriate referrals
• Excellent interpersonal and communication skills for working with professionals and the general public
• Compassion and understanding when working with individuals in difficult situations
• Logical thinking, composure under stress (including crisis, suicide, or abuse calls)
• Respectful, nonjudgmental, client-centered approach
• Ability to work independently and in team environments
• Ability to perform under pressure in fast-paced environments
• Strong organization, multitasking, prioritization, and flexibility
• Proficiency in Microsoft Outlook, PowerPoint, Excel, and Share Point
• Strong written and verbal communication skills
• Experience working with maternal populations, special needs, or early childhood services
• Knowledge of child development (typical and atypical) and special needs conditions

• Bilingual skills (English/Spanish/Burmese/Haitian-Creole) highly desirable

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.