Child Support Services Agent

What You'll Be Doing

The Wake County Child Support Office partners with parents and custodians of minor children, and other states and nations to secure financial and medical support for families and children. We are seeking a highly organized, dependable, and customer-focused Child Support Services Agent to join our team. This position requires strong attention to detail, professionalism, and flexibility. The selected candidate will provide comprehensive case management to parents seeking child support services and will work collaboratively with custodial and non‑custodial parents, as well as other agencies and government officials involved in the coordination of services.

This role requires excellent analytical and problem‑solving skills, along with the ability to negotiate and resolve cases through administrative and/or judicial processes in compliance with federal and state laws, regulations, and program policy.

Essential Job Functions:

• Manages caseload of 500+ cases
• Performs investigative work of a sensitive and confidential nature for Child Support program purposes
• Interviews and negotiates with program participants
• Researches and verifies income, assets, and expense information
• Prepares and presents case in Court, including testifying as a witness as appropriate
• Processes cases to establish, modify, or enforce child support orders
• Resolves account discrepancies
• Attains and maintains knowledge of, and compliance with, program policies, procedures, regulations governing the program
• Performs all other related duties as assigned

Note:

Pre-employment professional reference checks will be conducted; and an SBI fingerprint submission, and state and national criminal history check are required. A conviction record does not automatically disqualify an applicant from employment unless otherwise required by state law. Each situation will be reviewed on a case-by-case basis. Wake County Social Services employees are required to actively support and participate in departmental emergency preparedness and response activities, which may include temporary changes in work responsibilities and hours.

The position offers a hybrid work schedule—three days in the office and two days working from home each week. However, during the training period, the new employee is required to work in the office five days per week.

While the training period typically lasts 4-6 months, this requirement remains in place until the employee demonstrates the ability to perform all essential job functions and meet established performance expectations. This position issubject to a one-year probationary period.

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long‑term stability. We value insight, innovation, and a solutions‑focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community‑centered work.

Join us in making a lasting difference!

• Bachelor's degree
• Two years of job‑related experience
• Equivalent education and experience are accepted

• ALL prior work experience

• Successful candidate must possess a four‑year college degree or associate’s degree in business administration or Paralegal together with two (2) years’ experience in investigative, eligibility, judiciary or legal work; or a High School Diploma with four (4) years’ experience in investigative, eligibility, judiciary or legal work

Preferred Qualifications:

• Child Support Services case management experience
• ACTS
• NCFast
• OLV
• MS Office Software proficiency

• Knowledge of Child Support Program, related legal procedures, judicial operations, program policy, laws and procedures
• Considerable knowledge of interview and investigative techniques and procedures
• Ability to analyze and evaluate case variables for the recommendation of appropriate actions as dictated by policy,…