Maintenance Technician

Description

At Highwoods, we focus on providing exceptional experiences for everyone involved - our customers, employees, stakeholders, and local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and top-notch amenities, creating a work environment that is truly unmatched.

A Day in the Life
As a Highwoods Maintenance Technician, you will be part of a team that strives to provide best-in-class service to our customers located in the Raleigh Market. We're seeking someone passionate about crafting dynamic experiences and fostering a sense of community for our diverse customer base within the portfolio.

The Maintenance Technician plays a pivotal role in both the operational and physical health of the portfolio, ensuring it is well-maintained and effectively run while also enhancing the customer experience through community building, making the space not only functional but also a preferred destination. This position embodies a dual responsibility essential for achieving operational excellence and fostering a vibrant community atmosphere across our properties promoting open communication and trust between Highwoods and our customers.

You will represent Highwoods in a professional manner to our customers, vendors, and visitors; participate in and follow the guidelines of the safety program.

Work Performed:

• Perform a variety of general repairs, installations, and maintenance on building equipment, including changing ballasts, light bulbs and/or tubes, light switches, receptacles, door locks, and general repairs on plumbing fixtures, refrigeration equipment, alarm and fire protection systems, piping, and tubing, etc.
• Perform general carpentry, floor repairs, and other general repairs
• Inspect equipment for proper lubrication and perform other preventative maintenance duties per a schedule and as needed
• Troubleshoot building problem areas, make necessary repairs and adjustments
• Build strong customer relationships by proactively address customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Refer complex situations to supervisor and or senior technicians
• Perform routine building inspections
• Install and repair new and existing plumbing fixtures, drain lines and accessories
• Supervise periodic testing and servicing; record results of cross connection devices
• Perform preventive maintenance, installation and repair of water pipes, controls, and associated equipment
• Perform installation and repair of various types of electrical fixtures including lamp and ballast replacement
• Installation and repair of electrical devices (switches, receptacles, breakers, low voltage transformers, etc.)
• Perform minor repair of heating, ventilation, and air conditioning equipment including some filter changing
• Monitor/check water chemical treatment programs for cooling towers and fountains
• Monitor customer space temperatures and adjust thermostats when needed
• Assist the HVAC technician with any building related mechanical or maintenance issues when required
• Investigate and monitor repeat customer-related calls and report them to the Building Property Manager and Customer Service
• Perform minor leak repairs to roof, window, and fountains
• Assist contractors with life safety alarm systems and water-based or dry fire protection systems shut-downs and testing
• Perform installation and repair of ceiling tiles, wall coverings, vinyl tile, carpet, cove base, window blinds, signage, etc.
• Be responsible for accurate and timely record keeping and reporting
• Assist in snow and ice removal using power broom, ice melt, and sand; be available for emergency cleanup/repair after inclement weather

Job Requirements

• A fundamental knowledge of life safety systems including fire alarm, sprinkler, fire pumps, and emergency generators

• Be available for emergency calls at night, weekends and holidays on a rotating schedule
• Maintain a current North Carolina Driver's License

• Maintain a current Tennessee driver's license.

• Be able to bend, stoop, crawl & climb ladders.

Desirable Qualifications

• Certification in one of the following:
  • Refrigerant Transition and Recovery
• Maintenance experience in an industrial or commercial environment

Education

At least 2 years of education in at least one of the following:

• State, county, or local governmental agency
• Approved/sanctioned Technical Institution and/or
• College or University in one or more of the following fields:
  • Electrical
  • Construction
  • Roofing

Building Life Safety Systems

• • Plumbing
  • Carpentry
  • Mechanical or
  • Equivalent on-the-job training in one or more of the above-listed fields consisting of a minimum of 18 consecutive months.

Why Join Our Team

At Highwoods you will be part of our people-focused culture, which is a supportive environment where your growth and success are as important as that of our customers. With our customer-centric design, everything we do is driven by the goal of delivering greater value to our customers, their teams and our shareholders. We…